Loss Prevention Clerk – Costco – NW Toronto, ON

Costco’s warehouse on Islington Ave in NW Toronto, Ontario is looking for a Loss Prevention Clerk to help protect company assets and maintain a safe environment for staff and members alike. If you have a solid background in loss prevention, a working knowledge of Canadian law, and the kind of sharp observational instincts that make a real difference on the floor, this could be the right fit for you.

Day to day, this role puts you at the centre of asset protection operations at the warehouse level. You’ll be walking the floor and perimeter, monitoring for safety and security concerns, identifying potential theft — both external and internal — and working closely with warehouse management and regional loss prevention to address issues as they arise. It’s a role that demands professionalism, discretion, and strong communication skills.

About the Role: Loss Prevention Clerk

As a Loss Prevention Clerk, your primary focus is safeguarding the warehouse against theft and shrink. You’ll conduct floor patrols, observe customer and staff behaviour, and take appropriate action when theft is suspected — including detaining and interviewing shoplifters when warranted. You’ll also prepare documentation and maintain evidence files that may be used in potential prosecutions.

Beyond the frontline security work, this role involves collaboration and communication — whether that’s reporting internal dishonesty concerns to the Warehouse Manager, sharing intelligence with other Costco Loss Prevention Clerks in the area, or coaching warehouse team members on loss prevention policies and procedures. Familiarity with the Criminal Code of Canada, the Charter of Rights and Freedoms, the Trespass Act, and relevant Privacy Acts is essential to carrying out these duties lawfully and effectively.

Benefits and Salary

This position offers a pay rate of $21.00 per hour.

Responsibilities

Working directly under the Warehouse Manager, the Loss Prevention Clerk carries out a wide range of duties tied to the safety and security of the Costco location. These responsibilities span proactive monitoring, incident response, documentation, and team training — making this a multifaceted role that goes well beyond standard security work.

• Patrol the warehouse floor and perimeter for up to 8 hours daily to monitor for safety and security concerns
• Observe, detect, and apprehend shoplifters, and conduct detentions and interviews when warranted
• Identify and report potential internal dishonesty to the Warehouse Manager and Regional Loss Prevention Manager
• Detect shrink reduction opportunities within warehouse operations and report findings to management
• Prepare detailed reports for internal use and for potential prosecution purposes
• Maintain evidence and investigation files in an organized and accurate manner
• Testify in court regarding theft investigations when required
• Coach and educate warehouse team members on loss prevention topics, policies, and procedures
• Communicate with other area Costco Loss Prevention Clerks and local businesses to share intelligence on current theft threats
• Stay current on Costco procedures and applicable laws by attending relevant meetings and seminars
• Assist in other areas of the warehouse as needed

Requirements / Skills

The ideal candidate for this role brings hands-on loss prevention experience and a solid understanding of Canadian law as it applies to theft, fraud, and civil rights. Costco values candidates who are observant, composed under pressure, and able to communicate clearly and professionally in all situations — including when working with law enforcement or appearing in court.

• Loss Prevention experience is preferred and will be given priority in the selection process
• Knowledge of the Criminal Code of Canada related to theft and fraud offences, the Charter of Rights and Freedoms, the Trespass Act, and Privacy Acts
• Valid Loss Prevention Licence as required by the Province of Ontario
• High School Diploma or GED preferred
• Strong communication skills — both written and verbal — for reporting, interviews, and court testimony
• Observation and problem-solving skills essential for detecting and responding to security threats
• For candidates applying to Quebec locations: ability to communicate in French (oral and written) is required

How to Apply

To apply, use the official link below to submit your application through Costco’s hiring portal. Make sure your resume is up to date and reflects your relevant loss prevention experience before submitting.

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