Member Service Assistant – Costco – Edmonton, AB

Costco’s Edmonton warehouse on 149th Street is looking for a Member Service Assistant to join their front-line team. This role puts you at the heart of the member experience — greeting shoppers, maintaining a safe environment, and keeping warehouse operations running smoothly. If you’re someone who genuinely enjoys interacting with people and takes pride in staying alert and detail-oriented, this could be a great fit.

Day-to-day, you’ll be welcoming members at the entrance, verifying membership cards, conducting warehouse safety and security checks, and reviewing receipts at the exit. The role also involves some security monitoring responsibilities, including observing after-hours activity from your personal vehicle — which means a valid driver’s licence is required.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Edmonton, your primary focus is delivering a high level of member service while supporting the warehouse’s safety and security protocols. You’ll be the first and last face members see during their visit, making your role central to the overall shopping experience. From counting member entries with a handheld counter to directing shoppers to products and services, your work keeps things organized and welcoming.

Beyond customer interaction, this position carries real safety and security responsibilities. You’ll conduct hourly walkthroughs of the warehouse and perimeter, identify and correct hazards like spills and blocked exits, fill out inspection forms, and report findings to the duty manager. Teamwork and communication with management are essential, particularly during sensitive procedures like armoured transport arrivals.

Benefits and Salary

Costco is widely recognized for offering competitive compensation and a strong benefits package to its employees. While specific salary details for this posting are not listed, Costco Canada is known for providing above-average wages in the retail sector, along with health and dental benefits, employee membership, and opportunities for advancement within the organization.

Responsibilities

The Member Service Assistant role involves a mix of customer-facing duties and behind-the-scenes safety work. Each shift requires you to stay attentive, approachable, and organized — ensuring both members and staff feel secure throughout the day.

• Greet and welcome members entering the warehouse, verify membership cards, and offer carts as needed
• Conduct hourly safety checks throughout the warehouse and perimeter, identifying and correcting hazards such as spills, trip hazards, and blocked exits
• Track member entry counts using a handheld counter and report half-hourly totals to the Front End team
• Monitor warehouse access and discreetly observe sensitive procedures including armoured transport pickups and register drawer set-up
• Review member receipts at the exit for accuracy and validity, marking receipts and thanking members as they leave
• Provide courteous assistance by directing members to products, helping with loading, and drying wet carts
• Conduct after-hours perimeter checks from a personal vehicle, communicating with management via 2-way radio and reporting any suspicious activity
• Complete inspection forms and attend warehouse safety meetings regularly

Requirements / Skills

Costco is looking for candidates who are personable, dependable, and safety-conscious. No prior experience is required, making this a solid entry point for those who want to build a career in a structured and member-focused environment. What matters most is your attitude and willingness to follow procedures carefully.

• High School Diploma or GED preferred, though not strictly required
• Valid driver’s licence and personal vehicle required for after-hours perimeter security checks
• Strong interpersonal skills — you’ll be greeting and assisting members throughout every shift
• Attention to detail when reviewing receipts, completing inspection forms, and monitoring warehouse activity
• Ability to stay alert during security-sensitive tasks and communicate promptly with management
• Comfort working independently during after-hours monitoring responsibilities

How to Apply

To apply for this Member Service Assistant position at Costco Edmonton, click the link below to access the official job posting. Make sure your resume is up to date before submitting your application.

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