Team Leader Air Export – DHL Global Forwarding – Montréal, QC

DHL Global Forwarding is one of the world’s most recognized names in logistics, and their Montréal hub at YUL is looking for a sharp, experienced Team Leader – Air Export to step into a leadership role that matters. If you’ve built your career in freight forwarding and you’re ready to take ownership of a high-performing team, this is a role worth exploring.

In this position, you’ll be at the centre of airfreight export operations — guiding a team of specialists, keeping shipments moving efficiently, and making sure clients get the service they expect. It’s a hands-on leadership role that blends operational expertise with team management and cross-departmental collaboration on a daily basis.

About the Role: Team Leader Air Export

As Team Leader, you’ll organize and oversee the day-to-day work of your Export Operations Specialists, supervising everything from pick-ups and consolidations to airline transfers and documentation. You’ll monitor supplier performance, follow up on important shipments, manage escalations, and ensure all export documents are handled according to regulations and internal procedures. You’ll also play a key role in onboarding new clients and ensuring everything is in place before regular service begins.

Beyond operations, you’ll be a connector — building strong working relationships with Customer Service, Capacity Management, Sales, and Global Service Centers, while acting as the subject matter expert for air export questions across the organization. Annual performance evaluations, KPI monitoring, and identifying training opportunities for your team are also part of the picture.

Benefits and Salary

This role offers a base salary range of CAD $68,475 to $114,125, plus a performance bonus and a full benefits package. DHL Global Forwarding is an equal opportunity employer committed to evaluating all candidates fairly and without discrimination.

Responsibilities

This is a role for someone who thrives in a fast-paced freight environment and knows how to keep both people and shipments on track. Your responsibilities span team leadership, operational oversight, and relationship management — all critical to delivering on DHL’s service standards.

• Organize and plan the day-to-day workload of Export Operations Specialists to ensure efficient throughput
• Supervise transactional operations including pick-ups, consolidations, bookings, and airline transfers
• Ensure compliance with export documentation requirements in line with regulations and internal procedures
• Monitor and follow up on important export shipments, identifying and resolving incidents promptly
• Support Customer Service in managing and resolving escalations and exceptions related to air export
• Build and maintain strong relationships with key suppliers and continuously monitor their performance
• Identify training needs and development opportunities to strengthen the skills of your team
• Evaluate Air Export personnel on an annual basis and monitor adherence to operational KPIs
• Act as first point of escalation for all customer service and airfreight export operational issues
• Collaborate with internal functions including Capacity Management, ACC, and Sales as a subject matter expert

Requirements / Skills

The ideal candidate brings deep hands-on experience in freight forwarding supervision and knows how to lead a team through the complexities of air export operations. Strong communication in both official languages and a client-focused mindset are essential to succeed in this role.

• Minimum 2+ years of experience in a supervisory role within freight forwarding
• Extensive knowledge of AFR Export Operations; background in Aerospace is strongly preferred
• Bilingual (French and English) communication skills — written and verbal — are required
• Cargowise software knowledge is considered a strong asset
• Experience with IATA CASS, CERS, and Secure Air Chain of Custody platforms
• Experience handling temperature-controlled cargo and/or dangerous goods is an asset
• Strong financial literacy including understanding of P&L reports
• People management skills including communication, motivation, coaching, and interpersonal effectiveness
• Process-driven with the ability to take ownership and lead by example in a self-directed working style

How to Apply

To apply, use the link below to access the official DHL Global Forwarding job posting. Make sure your resume is up to date and highlights your supervisory experience in freight forwarding before submitting.

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