Front End Team Lead – Walmart – Mascouche, QC

The Front End Team Lead position at Walmart Canada in Mascouche, QC (155 Montée Masson) is a regular/permanent, hourly role with a minimum rate of pay starting at $21.85 per hour. The schedule covers mornings, afternoons, evenings and nights, so availability across multiple shifts is part of the job.

In this role, you’ll support the leadership of Front End operations, develop associates through teaching and training, handle customer and associate concerns, and help keep daily tasks on track. You’ll lead the team huddle at the start of each shift, coordinate coverage and breaks, and act as a point of contact between front-line associates and store management.

About the Role: Front End Team Lead

The Front End Team Lead splits time between direct customer service, associate development and operational oversight. You’ll greet customers, resolve issues, promote products and services, and step onto the salesfloor as needed. At the same time, you’re responsible for keeping the team informed, setting shift goals and tracking productivity across things like scanning accuracy, company programs, the Walmart Protection Plan and charity events.

Safety and compliance run through every part of the role. You’ll complete safety sweep logs, confirm that displays and fixtures are secure and free of debris, and make sure safe lifting techniques and emergency procedures are followed. You’ll also complete GTA/Workday tasks and support management with scheduling reviews, performance conversations and recruiting.

Benefits and Salary

The minimum rate of pay for this position starts at $21.85 per hour. Walmart Canada offers a store discount, stock options, deferred profit sharing, Live Better U (an education benefit) and access to EQ Health. Comprehensive benefits, life insurance and paid time off are available depending on hours worked and employment status (full-time or part-time).

Responsibilities

The Front End Team Lead supports store leadership by managing day-to-day front-end operations, coaching associates and delivering strong customer service. The duties below cover the full range of what the posting describes, from direct customer contact to administrative follow-through.

• Greet and assist customers in a polite and friendly manner, help them locate merchandise, promote products and services, and resolve issues or refer concerns where appropriate
• Delegate, assist and follow up on overall front-end operations, including ensuring proper coverage and coordinating breaks
• Lead the daily Team Huddle at the start of each shift, providing updates, setting goals and tracking productivity across scanning accuracy, company programs and initiatives, discounts, credit card service, the Walmart Protection Plan, charity events and more
• Develop associates through teaching and training, tour assigned areas with the Coach and team to identify training opportunities, and provide feedback as needed
• Handle customer and associate concerns and provide guidance as required
• Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes and theft procedures
• Contribute to a safe, clean and hazard-free work environment by completing safety sweep logs and confirming displays and fixtures are secure and free of debris
• Review completed schedules with the People Lead
• Complete GTA/Workday tasks and support management
• Partner with the Coach/People Lead to facilitate performance management and growth conversations for associates, and support recruiting and hiring

Requirements / Skills

The posting lists no stated minimum qualifications and no stated preferred qualifications for this position. Walmart Canada will accommodate the disability-related needs of applicants and associates as required by law. The success profile the posting describes calls for someone who is flexible, helpful, a good listener, a team player, a communicator and positive.

• Flexibility across morning, afternoon, evening and night shifts, as the schedule covers all of these
• Customer service skills including the ability to greet customers, resolve concerns and promote products and services
• Communication skills sufficient to lead daily team huddles, deliver updates and set shift goals
• Coaching and training ability to develop associates, provide feedback and support performance conversations
• Organizational skills to coordinate coverage, manage breaks and follow up on front-end operations
• Familiarity with or ability to learn GTA/Workday for task completion and management support

How to Apply

To apply, use the official link below to access the Walmart Canada job posting. Have your resume up to date before submitting, and note that Walmart Canada may use AI-powered tools in the screening and evaluation process.

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