Sr. Operations Manager – Amazon – Tsawwassen First Nation, BC
Location: Vancouver, BC | Company: Amazon
Amazon’s Fulfillment Centre in Tsawwassen First Nation, BC is looking for a seasoned Senior Operations Manager to take the helm of a large-scale, high-performing fulfilment operation. This is a leadership role for someone who thrives under pressure, knows how to build strong teams, and has a track record of driving measurable results in distribution, manufacturing, or production environments.
As the Sr. Operations Manager, you’ll oversee all aspects of either Inbound or Outbound operations, working alongside Operations and Area Managers to deliver on safety, quality, performance, and customer experience goals. You’ll be both a strategic thinker and a hands-on leader — someone who can develop talent, champion process improvements, and align cross-functional teams around shared objectives.
About the Role: Sr. Operations Manager
This position carries significant responsibility. You’ll own budgetary planning, people development, and operational objectives across the site. From setting performance expectations for your management team to building leadership bench strength within the Fulfilment Centre, you’ll be the driving force behind operational excellence. You’ll also take the lead on Lean initiatives, quality programs, and process change initiatives that push the FC beyond its business targets.
Collaboration is central to this role. You’ll work closely with HR, Finance, Facilities, Safety, and IT to secure resources and build support for key projects. You’ll also be expected to proactively share best practices across departments, shifts, and the broader Amazon network — ensuring that what works in one area lifts performance everywhere.
Benefits and Salary
Amazon offers a competitive base salary ranging from $116,100 to $193,900 CAD annually for this position in BC. Total compensation may also include sign-on payments and Restricted Stock Units (RSUs), depending on experience, qualifications, and location. Amazon provides a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, and basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support your health and overall well-being.
Job Details
📌 Job Type: Full-Time
🏢 Company: Amazon Canada Fulfillment Services, ULC
📍 Location: Tsawwassen First Nation, BC
🆔 Requisition ID: 10488898
💰 Pay: $116,100 – $193,900 CAD annually
Responsibilities
The Sr. Operations Manager role at Amazon’s Tsawwassen First Nation FC is wide-ranging and impactful. From driving Lean process improvements to mentoring your management team, every day brings new challenges that require both strategic thinking and decisive action. Here’s a closer look at what you’ll be accountable for:
- Drive the creation of quality initiatives, process change programs, and Lean projects to help the FC meet and exceed its business plan
- Oversee all aspects of safety, quality, performance, and customer experience for either Inbound or Outbound operations
- Set and clarify performance expectations for Operations and Area Managers, measuring results and holding the team accountable
- Coach and mentor your management team, sourcing ideas and incorporating them into improvement plans for your functional area
- Share best practices proactively across all departments, shifts, and throughout the Amazon network
- Collaborate with HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers to secure resources and support for key initiatives
- Build positive employee relations and develop leadership bench strength within the Fulfilment Centre
Requirements / Skills
Amazon is looking for a proven leader with deep experience managing large, diverse teams in high-volume operational settings. The ideal candidate brings strong people management skills, a passion for process improvement, and the ability to stay composed and effective when priorities shift quickly.
- Bachelor’s degree or equivalent education required
- 7+ years of direct management experience, including leading a salaried workforce in manufacturing, production, or distribution
- Full staffing lifecycle experience, including interviewing, hiring, performance management, promotions, and terminations
- Proven track record with performance metrics, process improvement methodologies, and Lean techniques
- Flexibility to work variable hours, including overnight shifts, weekends, and holidays as business demands
- Physical capability to meet job demands: lifting totes up to 49 lbs, walking approximately 5 miles daily, and working in distribution/construction environments
- Preferred: Degree in Engineering, Operations, or a related field; MBA is an asset
- Preferred: Experience managing a contingent workforce during peak seasons
How to Apply
To apply, visit the official Amazon job posting using the link below. Make sure your resume is up to date and reflects your most relevant management and operations experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Sr. Operations Manager role at Amazon in Tsawwassen First Nation, BC is perfect for candidates who excel in large-scale operations leadership, team development, and Lean process improvement. On your resume, emphasize your experience managing salaried workforces, your track record with performance metrics, and your ability to thrive in a fast-paced fulfilment environment. If you’ve previously worked in distribution, manufacturing, or production management, make sure to highlight specific achievements and leadership milestones that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like Lean initiatives, process improvement, and operations management that appear in the posting. Quantify your achievements where possible (e.g., “managed a team of 15 supervisors across 3 shifts” or “reduced operational defect rate by 20% through Lean implementation”). Write a brief cover letter expressing your genuine interest in Amazon and why you’re well-suited for this leadership role in Tsawwassen First Nation. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, fulfilment operations model, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your people management and process improvement skills. Common questions may include scenarios about handling underperformance, managing competing priorities, and driving operational change. Dress appropriately for a logistics and fulfilment environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the FC’s current challenges, team structure, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
