Genius Admin – Apple – London, Ontario

London, Ontario’s Apple Retail location is looking for a Genius Admin to join their team. This is a role that sits at the intersection of customer service, technical coordination, and operational logistics — ideal for someone who thrives in a fast-paced environment and genuinely enjoys helping people get the most out of their devices.

As a Genius Admin, you’ll be the backbone of the Genius Bar repair operation, keeping everything running smoothly from the moment a customer walks in with a device issue to the moment they leave with it resolved. You’ll coordinate repair workflows, manage inventory, and serve as a key point of contact for customers throughout the process.

About the Role: Genius Admin

The Genius Admin is responsible for managing the end-to-end flow of customer device repairs at the Apple Retail store in London. This includes tracking inventory and orders alongside the Operations team, coordinating the customer repair intake process, and managing pickups for completed repairs. You’ll also step in to complete repair tasks as needed, supporting the Genius Bar team during busy periods.

Beyond the technical and logistical work, this role carries a real customer-facing dimension. You’ll help identify customer needs, present product and service recommendations, and ensure every interaction reflects Apple’s commitment to world-class service. Providing peer feedback and contributing to an inclusive team environment are also core parts of the position.

Benefits and Salary

The base pay range for this Genius Admin role is between $27.61 and $41.45 per hour, with your specific rate depending on your skills, qualifications, experience, and location. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range; those with significant experience may be considered for up to the range maximum. Beyond base pay, Apple offers comprehensive medical and dental coverage, retirement benefits, discounts on Apple products, free services, and tuition reimbursement for education related to career advancement. Employees also have the opportunity to participate in Apple’s Employee Stock Purchase Plan and may be eligible for discretionary restricted stock unit awards, as well as discretionary bonuses or commission payments. Benefit and compensation programs are subject to eligibility requirements and applicable plan terms.

Responsibilities

The Genius Admin plays a central role in keeping the Genius Bar running efficiently. From managing inventory and repair logistics to supporting customers directly, this position requires someone who can juggle multiple tasks, stay organised under pressure, and deliver a consistently high level of service. Here’s what the day-to-day looks like:

• Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team
• Assist with customer service issues including the repair intake process, finding appropriate solutions, and managing the customer pickup process for completed repairs
• Provide peer feedback based on observations on the floor and in the Repair Room
• Complete repair tasks as needed to support the Genius Bar team and customer demand, with an understanding of troubleshooting, diagnosing, and resolving technical problems across Apple products
• Deliver excellent customer service by identifying customer needs, presenting product and service recommendations, and educating customers on relevant purchasing options
• Support customer-facing activities on or off the sales floor as needed
• Contribute to an inclusive environment by respecting differences, demonstrating curiosity, and reflecting Apple’s values of inclusion and diversity in daily activities

Requirements / Skills

Apple is looking for a candidate who is organised, customer-focused, and comfortable working in a dynamic retail environment. Here’s what Apple is looking for:

• Availability to work a flexible schedule based on business needs, including nights, weekends, and public holidays
• Experience in retail, sales, or a related field
• Proficiency in written and spoken English (and French if based in Quebec)
• Effective communication skills with the ability to tailor your style to different audiences
• Strong organisational and prioritisation skills, with the ability to manage multiple activities independently and as part of a team
• Technical knowledge of Apple products and services is an asset
• Ability to handle, lift, and move merchandise safely and frequently
• Discretion when working with sensitive or confidential information, in keeping with Apple’s core values

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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