Sr ITSM Service Portfolio Specialist – Canadian Tire – Brampton, ON

Canadian Tire Corporation is one of Canada’s most recognized companies, and they’re looking for a Senior ITSM Service Portfolio Specialist to join their team in Brampton, Ontario. This is a high-impact role within the ITSM Service Integration function, designed for a seasoned professional who can drive data quality, enforce governance, and enable strategic decision-making across a complex enterprise environment.

This isn’t a typical operational support role. As the Sr. ITSM Service Integration Specialist, you’ll be accountable for the design, governance, accuracy, and continuous improvement of CTC’s enterprise Service Portfolio. You’ll act as a key bridge between application and service owners and the operational teams who manage and consume service portfolio data and relationships — while also providing enterprise-level governance to ensure alignment with organizational standards, audit requirements, and business outcomes.

About the Role: Sr ITSM Service Portfolio Specialist

At its core, this role centres on ensuring the integrity and strategic value of CTC’s IT Service Management (ITSM) ecosystem. You’ll lead the design and implementation of Service Portfolios in compliance with the Common Service Data Model (CSDM) v5 best practices, oversee CMDB data quality, and manage services through their full lifecycle — from inception to retirement. You’ll also guide the integration of enterprise technology lifecycle processes to support strategic application and technology roadmap planning.

Collaboration is a significant part of this role. You’ll partner with service owners, application teams, architecture, and governance functions to enforce clear ownership of service and configuration data. You’ll also act as a governance and escalation point for service portfolio and CMDB activities delivered by managed service providers, ensuring adherence to SLAs and compliance expectations. Contributing to KPIs, dashboards, and analytics that drive business insights is also part of your mandate.

Benefits and Salary

Canadian Tire offers a broadband salary range of $64,000 to $106,000, with a typical hiring range of $64,000 to $85,000. Final salary decisions are based on experience, internal equity, industry benchmarks, and role-specific requirements. In addition to competitive compensation, employees receive comprehensive benefits and retirement programs, performance incentives, continuing education support, career growth opportunities, product discounts, and a robust flex benefits package that includes $5,000 per year in mental health benefits for eligible employees and their families. Canadian Tire Profit Sharing is also available to eligible employees.

Responsibilities

This role encompasses a wide scope of responsibilities spanning governance, lifecycle management, operational oversight, and continuous improvement. You’ll be expected to lead with authority, communicate clearly across technical and non-technical audiences, and consistently drive value through structured, trustworthy service configuration data.

• Lead the design and implementation of Service Portfolios in compliance with CSDM v5 best practices, ensuring accuracy and completeness
• Define and enforce service management policies, procedures, and control frameworks to uphold enterprise data standards
• Manage CTC’s Service Design practice, overseeing services through their full lifecycle from inception to retirement
• Engage key stakeholders to inform the evolution of services supporting ITSM, Cyber Security, GRC, and Tech Resiliency outcomes
• Identify and implement automation opportunities to replace manual processes and improve data accuracy
• Act as governance and escalation point for service portfolio and CMDB activities delivered by managed service providers
• Contribute to KPI development, dashboards, and analytics to generate actionable business insights
• Translate technical CMDB concepts into clear, business-friendly communications for leadership and cross-functional stakeholders
• Lead audit readiness and compliance activities related to services data and configuration relationships

Requirements / Skills

The ideal candidate brings deep expertise in IT service portfolio management and a demonstrated ability to operate in a governance-focused, cross-functional environment. Canadian Tire is looking for someone who combines strong technical knowledge with equally strong communication and stakeholder management skills.

• 5+ years of experience in IT service portfolio management, service design, or configuration management/CMDB roles
• ITIL certification at Foundation level minimum; Service Design experience is considered a strong asset
• Strong understanding of CSDM (v5 preferred), CMDB, and configuration management best practices
• Hands-on experience with ServiceNow, including CMDB, Discovery, Service Mapping, and integrations
• Demonstrated governance and oversight capability across internal teams and managed service providers
• Strong analytical and data quality management skills with a proven ability to identify and resolve data gaps
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders effectively

How to Apply

To apply, use the official job link below to submit your application through Canadian Tire’s careers portal. Make sure your resume is up to date and tailored to highlight your ITSM and CMDB experience before submitting.

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