Sr. Absence Management Specialist – DHL – Brampton, ON

DHL Express, the world’s #1 Express Delivery and Logistics Company, is looking for a Senior Absence Management Specialist to join their team in Brampton, Ontario (with an option to be based in Lachine, Quebec). This is a senior-level role for an experienced professional who thrives on building meaningful programs that support employees through some of their most challenging moments at work.

If you have deep expertise in absence management, disability claims, and return-to-work programs — and you’re fully bilingual in English and French — this could be the right move for your career. You’ll work at the intersection of HR, health and safety, and labour relations, helping shape how DHL supports its Canadian workforce.

About the Role: Sr. Absence Management Specialist

This position is accountable for the ongoing development and implementation of DHL’s absence management program across Canada. You’ll be the primary point of contact for employees, supervisors, HR Business Partners, and external stakeholders when it comes to employee absences, workplace injury management, and disability case coordination. The role demands both strategic thinking and hands-on case management.

You’ll collaborate closely with internal teams including health and safety and HRBPs, as well as external parties such as insurance providers, healthcare professionals, and government bodies. Ensuring compliance with Canadian employment standards, leave legislation, human rights requirements, and workers’ compensation regulations is central to this role. Experience in a unionized environment and strong labour relations skills are essential for navigating complex cases with professionalism and discretion.

Benefits and Salary

DHL offers competitive compensation packages along with a range of programs, services, and benefits designed to support employees both professionally and personally. As a global leader in logistics, DHL is committed to being a great place to work, investing in career development and fostering an inclusive, empowering workplace culture across Canada.

Responsibilities

This role spans several interconnected functions — from day-to-day case management of employee leaves to building and refining company-wide absence programs. You’ll need to balance empathy for employees with a rigorous approach to compliance, reporting, and stakeholder coordination.

• Administer and manage employee absence programs, including sick leave, family leave, and other types of leave across Canada
• Monitor and track employee absences to identify patterns and trends, reporting findings to HR leadership
• Coordinate with employees, supervisors, and HRBPs to manage planned and unplanned absences with minimal disruption to operations
• Handle all aspects of workplace injury claims, including reporting, documentation, and communication with insurance providers and healthcare professionals
• Develop and implement return-to-work plans in collaboration with injured employees and leaders, including modified duties and accommodations
• Ensure compliance with provincial and federal leave legislation, human rights requirements, and workers’ compensation regulations
• Oversee the accommodation management process and develop or revise related processes, procedures, and form templates as needed
• Prepare and present reports, KPIs, and trend analyses on absence and workplace injury statistics to senior management
• Train and coach supervisors and managers on absence management policies, documentation requirements, and their responsibilities under applicable legislation
• Provide bilingual service (English and French) to employees and stakeholders across Canada, ensuring clear communication of policies and procedures

Requirements / Skills

DHL is looking for a seasoned professional who brings both technical expertise and strong interpersonal skills to this role. The ideal candidate is someone who can manage sensitive cases with care while also thinking strategically about program development and continuous improvement in a unionized, multi-provincial environment.

• Full bilingualism in English and French — this is a mandatory requirement for this position
• Bachelor’s degree in Human Resources, Occupational Health & Safety, Business Administration, or a related field
• Minimum 7 years of progressive experience in absence management and disability management
• Expertise in occupational and non-occupational disability claims, including workers’ compensation and return-to-work programs
• Strong knowledge of Canadian employment standards, leave legislation, human rights obligations, and accommodation requirements
• Experience in a unionized environment, including interpretation and application of collective agreement provisions related to absences, disability, and accommodation
• Analytical capabilities including KPI management, trend analysis, and executive-level reporting
• Exceptional communication and conflict resolution skills, with the ability to manage confidential matters with professionalism and discretion

How to Apply

To apply for this position, use the link below to access the official DHL careers posting. Make sure your resume is current and reflects your experience in absence and disability management before submitting your application.

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