Business Development Representative – DHL Express – Mississauga, ON
Location: Mississauga, ON | Company: DHL
DHL Express has a Business Development Representative position based in Mississauga, Ontario, with a hybrid work environment and an uncapped commission structure with an OTE of $60,000–$100,000. The role is focused on Canada-wide B2B sales across all industries.
Day to day, you’ll qualify prospects by phone, email, and online platforms, promote DHL Express services to new and existing clients, and coordinate with internal departments on lead initiatives. Over time, you’ll take on account management for small-sized businesses and work to grow their use of DHL Express services.
About the Role: Business Development Representative
The role begins with outbound prospecting using DHL’s CRM system to identify and qualify leads across Canada. You’ll act as the client’s point of contact, handling queries and issues while working regularly with your supervisor for feedback and development.
As you progress, you’ll re-activate and manage small business accounts, those using DHL Express services three to six times per year, and identify opportunities to increase that frequency. You’ll use commercial tools to support revenue growth and develop skills in pipeline management to bring new businesses onto the DHL Express network.
Benefits and Salary
The position offers a lucrative uncapped performance-based commission structure with an OTE of $60,000–$100,000. You’ll also receive a comprehensive benefits package that includes dental, medical, and RRSP contributions, along with employee discounts, an Employee and Family Assistance Program, and three weeks of annual vacation and personal days.
DHL also provides professional development support, including 1:1 coaching, an Individual Development Plan, a Certified International Specialist training program, and a Sell Like Never Before sales training program. The role includes a hybrid schedule with both in-office and work-from-home days.
Job Details
📌 Job Type: Hybrid (in-office and work from home)
🏢 Company: DHL Express
📍 Location: Mississauga, Ontario
💰 Pay: Uncapped commission with OTE of $60,000–$100,000
Responsibilities
The position covers two stages: an initial focus on prospecting and client communication, then a progression into account management and revenue growth. Both stages involve working with DHL’s internal tools and collaborating across sales channels.
- Qualify prospects by telephone, email, and online platforms using DHL’s CRM system, covering Canada-wide B2B sales with no industry restrictions
- Promote DHL Express services to new and existing clients as their primary point of contact for queries and issues
- Coordinate with departments on lead initiatives and work with your supervisor regularly for feedback
- Re-activate, onboard, and manage small-sized business accounts that use DHL Express services three to six times per year
- Identify growth opportunities by collaborating with different sales channels to increase the frequency of DHL Express service use
- Utilize commercial tools to maximize revenue growth and practise pipeline management to set up new businesses within DHL Express
Requirements / Skills
The posting lists these qualifications as preferred. Candidates should have some background in sales or client-facing work and be comfortable with CRM platforms and Microsoft Office. Several personal attributes are also listed as part of the profile.
- College or university degree, or one to two years of prior sales experience (preferred)
- CRM experience: prior use of a Customer Relationship Management tool (preferred)
- Microsoft Office proficiency (preferred)
- Phone presence: outstanding ability to build rapport with prospective clients
- Self-motivated and driven to plan and execute sales generation
- Commitment to exceed sales targets with resilience and a positive attitude
- Ability to manage time and tasks effectively and strategically in a fast-paced environment
- Bilingual in French or Mandarin, or geographically mobile, is a plus
How to Apply
To apply, use the official link below to submit your application through DHL’s career portal. Have your resume ready and ensure it reflects relevant sales or client-facing experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: The Business Development Representative role at DHL Express in Mississauga is a B2B sales position covering Canada-wide prospecting and small-account management with an uncapped OTE of $60,000–$100,000. A resume for this posting should put sales experience or CRM use front and centre, since both appear as preferred qualifications tied directly to the prospecting and pipeline duties.
Resume & Application Tips: The posting uses terms like pipeline management, revenue growth, and B2B sales: match that language when describing past work. If you’ve used a CRM such as Salesforce or HubSpot, name it and describe what you did with it. If you’ve worked in outbound sales, a line such as “Contacted 60+ prospects weekly by phone and email, converting X% to qualified leads” gives the format that suits this kind of role. Note any French or Mandarin fluency, or willingness to relocate, as the posting flags these as a plus.
Interview Preparation: Prepare a real example of a time you exceeded a sales target or re-engaged a lapsed client, as both are central to the role. Be ready to speak to your approach to time and task management in a high-volume outbound environment, since the posting names this as a requirement. The posting does not state a base salary separate from the OTE range, so it’s worth asking how the base and commission split is structured and what a typical ramp-up period looks like for new hires.
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