CREDITs Processing Analyst – DHL Express – Brampton, ON
Location: Brampton, ON | Company: DHL
This is an 18-month contract position for a CREDITs Processing Analyst at DHL Express, based at the National Office in Brampton, Ontario. The role centres on supporting the CREDITs program and managing customs data submissions to the CBSA.
Day to day, you’ll process credits and casual refunds for top customers, manage exceptions, and coordinate with the brokerage leadership team to improve the customer experience of the CREDITs program.
About the Role: CREDITs Processing Analyst
The main focus is keeping the CREDITs process running on time and in line with customer expectations. You’ll follow the credits process for top customers, manage credits data in sequence, and update HS tables, User Defined Lists, and rule sets as the business requires.
Quality and audit are a regular part of the work. You’ll monitor and prepare CREDITs claims submitted to the CBSA, investigate incorrect or missing data, and coordinate the resolution of misleading information in CREDITs processing.
The position also involves cross-departmental collaboration, offering support to fellow team members and other departments as applicable, along with other duties as assigned.
Benefits and Salary
The posting notes that DHL Express offers competitive compensation packages along with a range of programs, services, and benefits. No specific pay rate or benefits details are listed for this contract role.
Job Details
📌 Job Type: Contract (18 months)
🏢 Company: DHL Express
📍 Location: Brampton, Ontario, Canada
Responsibilities
The role covers the full cycle of CREDITs processing and submission to the CBSA, from managing data in sequence to auditing batches and resolving data issues. You’ll also work directly with customers and the brokerage leadership team to improve program delivery.
- Process credits and casual refunds following the established credits process for top customers
- Update and modify HS tables, User Defined Lists, and rule sets as required by the business
- Manage credits data in sequence to maintain accuracy and order
- Audit and quality-check CREDITs submissions to the CBSA
- Investigate and coordinate resolution of incorrect, missing, or misleading information in CREDITs processing
- Monitor and prepare CREDITs claims to the CBSA
- Collaborate with customers and brokerage leadership to improve the customer experience of the CREDITs program
- Support team members and other departments as applicable, and carry out other duties as assigned
Requirements / Skills
A Bachelor’s degree is preferred for this role. Beyond education, the posting asks for strong data management and Excel skills, along with the ability to work under pressure and adapt to new assignments.
- Bachelor’s degree (preferred)
- Proficient data management skills
- Strong Excel skills to check and audit batches
- Proficient verbal, written, and organizational skills
- Ability to work effectively under pressure
- Diligent attention to detail
- Motivated to learn and adapt to new assignments
All applicants must pass interviews and a criminal background check as a condition of employment.
How to Apply
To apply, use the link below to reach the official DHL Express posting. Have your resume ready before submitting your application.
Share This Opportunity
Know someone who might be interested? Share this job posting and help them join DHL Express in Brampton.
Job Summary & Tips for Applying
Quick Summary & What to Highlight: The CREDITs Processing Analyst contract at DHL Express in Brampton involves managing customs credits submissions to the CBSA, auditing data batches, and resolving data discrepancies for top customers. Candidates should put data management skills and Excel proficiency front of mind on their resume, as both are directly tied to the auditing and batch-checking duties this role requires.
Resume & Application Tips: The posting specifically calls out strong Excel skills to check and audit batches, so your resume should name Excel explicitly and describe how you’ve used it for data review or reconciliation. If you’ve worked with customs data, tariff tables, or any regulatory submissions, spell that out in concrete terms. A line such as “audited 200+ weekly shipment records in Excel, reducing data errors by 15%” shows the kind of work this role involves. List any experience coordinating with multiple departments or external clients, as the role requires both.
Interview Preparation: Be ready to walk through a real example of how you caught and resolved a data error under a deadline, since the posting asks for attention to detail and the ability to work effectively under pressure. Prepare to speak to how you’ve adapted to a new process or system, given that the posting explicitly asks for someone motivated to learn and adapt to new assignments. Since pay and exact daily schedule are not stated in the posting, it’s worth asking about those when the opportunity comes up in the interview.
Recommended Job Offers
More DHL openings near Brampton, ON
