Operations Supervisor Exports – DHL – Ottawa, ON
Location: Ottawa, ON | Company: DHL
DHL Express has an opening for an Operations Supervisor (Exports) at its facility in Ottawa, Ontario. This is a hands-on supervisory role in a warehouse and logistics environment, with responsibility for daily export, clearance and transit operations.
The role covers team management, freight coordination, aircraft departures and compliance with aviation and customs regulations. You’ll also handle performance reporting and work with internal and external stakeholders to keep operations running on schedule.
About the Role: Operations Supervisor Exports
This position requires proactive, on-the-floor leadership of employees handling daily export, clearance and transit of packages and freight. You’ll be accountable for cost, efficiency, accuracy and on-time distribution within established standards. New procedures to improve operational effectiveness fall within your scope as well.
Aircraft departure schedules are a daily priority, including freight security and proper loading. You’ll liaise between forwarders, customs contacts and internal departments, and coordinate with the debrief and supervisor team to connect all export material each day.
Staff management includes scheduling, attendance records, payroll documentation, recruitment support and dangerous goods incident reporting. You’ll also ensure that staff permits and air operation audits are current, and that the warehouse is organized and prepared for the next shift.
Benefits and Salary
DHL Express offers competitive compensation packages along with a range of programs, services and benefits. The posting describes these as supporting employees in their personal lives, though specific details are not listed.
Job Details
📍 Job Type: Full-Time
🏢 Company: DHL Express
📍 Location: Ottawa, Ontario, Canada
📝 Requisition ID: AV373571
Responsibilities
The Operations Supervisor (Exports) manages the full daily cycle of export operations, from freight coordination and aircraft loading through to reporting and staff development. The duties below reflect the scope of the role as described in the posting.
- Oversee aircraft departures on a daily basis, including freight security and proper loading procedures
- Liaise with stakeholders including freight forwarders, customs contacts and internal departments to support smooth export flow
- Coordinate daily export material by working with the debrief and supervisor team to connect all outbound shipments
- Establish and implement productivity, quality and cost measurements to achieve operational targets
- Coach and develop staff through feedback, recognition and progress monitoring against goals
- Ensure timely and accurate distribution of inbound and outgoing freight in accordance with established standards
- Maintain staff permits and keep air operation audits current
- Complete accurate reports for management, including staff schedules, attendance, payroll documentation, dangerous goods incidents, WSB reports and load quality records
- Support scanning technology implementation and continued application across operations
- Ensure sufficient resources, materials and supplies are on hand, and that equipment is maintained in safe operating condition
- Maintain a proactive safety program in compliance with legislative requirements and the collective agreement
- Address customer complaints and escalated items in a professional and timely manner
Requirements / Skills
The posting sets out a combination of required qualifications and assets. Three years of supervisory or management experience is expected, with a background in warehouse or logistics considered an asset. A college or university designation is listed as a requirement.
- Supervisory or management experience: minimum 3 years (warehouse or logistics industry is an asset)
- Knowledge and compliance with Dangerous Goods regulations
- Canada customs experience (asset)
- Aviation regulations experience in an operations context (asset)
- Lean or process improvement background (prior working experience preferred)
- Working knowledge of Collective Agreements and the Occupational Health and Safety Act
- Communication skills: written and oral, proven
- Decision-making ability: able to make quick decisions and adapt to changing circumstances
- Time management and organization skills, with demonstrated initiative and flexibility
- Interpersonal skills and ability to work independently
- College or university designation required
How to Apply
To apply, use the link below to reach the official DHL posting. Have your resume ready before submitting, as all applicants must complete interviews and a criminal background check covering the past five years.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: The Operations Supervisor (Exports) position at DHL Express in Ottawa is a hands-on supervisory role covering daily export, clearance and transit operations, aircraft departures and team management in a unionized logistics environment. Candidates should put supervisory experience (three or more years) front of mind, since the role requires confident team leadership, and pair that with any background in Dangerous Goods compliance and Canada customs, which are directly tied to the core export duties.
Resume & Application Tips: Your resume should clearly show the scope of teams you have led and the operational environment, whether that was a warehouse, freight terminal or distribution centre. Spell out any experience with aviation regulations or collective agreements, since both appear as specific requirements. If you have worked on lean or process improvement projects, name the initiative and the result in a single line: for example, “Reduced load error rate by 15% through revised scanning procedure.” That format translates directly to what this role asks for in productivity and quality measurement.
Interview Preparation: Come prepared with a concrete example of managing a time-sensitive operation under changing conditions, since quick decision-making and agility are called out explicitly. Have an answer ready on your experience with Dangerous Goods procedures and how you have maintained compliance. It is worth asking what the current shift structure looks like, since the posting mentions preparing the warehouse for the next shift but does not specify your assigned hours, and that will affect scheduling for anyone you may need to arrange.
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