Service Manager – Tesla – Saint-Bruno, QC

Tesla is looking for a Service Manager to lead front-line service operations at their Saint-Bruno, Quebec location. This is a leadership role at the heart of Tesla’s mission to accelerate the world’s transition to sustainable energy — and it’s an opportunity to run a high-performing service business backed by one of the most recognized brands in the automotive and clean energy space.

As the face of the service centre, you’ll be responsible for everything from customer satisfaction and team development to operational efficiency and financial performance. If you thrive under pressure, lead with purpose, and are passionate about both people and results, this role is built for you.

About the Role: Service Manager

The Service Manager at Tesla is a multi-dimensional leadership position. Day-to-day, you’ll oversee the performance of the service centre by setting the tone for customer experience, managing team dynamics, and driving productivity against key business metrics. You’ll be expected to champion both the technical and human sides of service operations — ensuring quality, safety, and efficiency are never compromised.

This role requires someone who can lead by example in a fast-paced, technology-driven environment. You’ll coach and mentor team members, identify opportunities to improve processes using Lean methodologies, and act as a brand ambassador who genuinely advocates for customers and colleagues alike. Bilingual fluency in French and English is required, as the role involves daily communication across Canadian provinces.

Benefits and Salary

Tesla offers a competitive annual salary of $96,000 to $144,000 for this position, plus cash and stock awards. As a full-time Tesla employee, you’ll be eligible from day one for company-paid health, dental, vision, life, and disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, paid sick and vacation time, paid holidays, the Tesla Babies program, Tesla product perks, and fitness discounts. Total compensation may also include additional elements depending on the offer.

Responsibilities

The Service Manager role at Tesla demands hands-on leadership across multiple areas of the business. You’ll be expected to monitor trends, develop service standards, and keep the team aligned with Tesla’s high expectations for both quality and customer care. Every day brings a mix of strategic thinking and practical problem-solving.

• Exceed customer expectations by monitoring service trends and developing standards and processes to elevate the overall service experience
• Lead by example and prioritize team success through active engagement in team growth, development, regular feedback, and mentoring
• Champion safety, efficiency, and quality by understanding and improving all aspects of service centre performance and technical acumen
• Drive business performance by grasping key metrics and leading daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin
• Embrace change and excel in high-pressure situations, demonstrating strong prioritization and time management skills
• Apply analytical thinking combined with hands-on problem-solving and a customer-service mindset
• Advocate for customers and team success while acting in the best interest of Tesla and demonstrating a passion for its mission

Requirements / Skills

Tesla is looking for an experienced leader who is energetic, highly organized, and genuinely motivated by both people and purpose. You don’t need an automotive background — what matters most is your track record of leading service-focused teams in demanding, fast-moving environments. Bilingual fluency in French and English is a firm requirement for this role.

• Bachelor’s Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading diverse teams and managing a varied group of roles and responsibilities
• Proven track record leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities
• Experience with Lean or similar methodologies for running complex processes
• Valid driver’s licence in the country of employment
• Bilingual in French and English (French as mother tongue or equivalent proficiency); English is required for daily communication with staff and clients outside of Quebec and across all Canadian provinces

How to Apply

To apply, visit the official Tesla job posting using the link below. Make sure your resume is up to date before submitting your application.

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