Senior Operations Manager – DHL Supply Chain – Brantford, ON

DHL Supply Chain is looking for a Senior Operations Manager (Operations Manager I) to join their team in Brantford, Ontario. As the global leader in contract logistics, DHL operates across more than 500 facilities and 150 million square feet of warehouse space in North America — and this role puts you right at the heart of keeping those operations running at their best.

This is a leadership position with real scope. You’ll be responsible for guiding a team of supervisors, optimizing warehouse operations, driving performance metrics, and ensuring a safe, productive environment for everyone on site. If you thrive on solving operational challenges and developing people, this role has a lot to offer.

About the Role: Senior Operations Manager

As Senior Operations Manager, your day-to-day will centre on leading and developing a team of supervisors, streamlining workflows, and ensuring your site hits its key performance indicators. You’ll work across departments — from HR to customer-facing teams — to align operations with DHL’s high standards for quality, accuracy, and efficiency.

This role also carries a strong focus on health and safety compliance and building a team culture grounded in inclusion, transparency, and belonging. You’ll partner closely with Human Resources on talent selection and bring a data-driven approach to continuous improvement through KPI reporting and process standardization.

Benefits and Salary

This position comes with a national salary range of $85,000 to $110,000, plus bonus potential. As part of a global logistics leader with over 50,000 associates in North America, you’ll also benefit from DHL’s commitment to professional development, an inclusive workplace culture, and the resources of one of the world’s most established supply chain organizations.

Responsibilities

In this role, you’ll wear many hats — from coaching frontline supervisors to collaborating with customers on service quality. The responsibilities below reflect the full scope of what it means to lead warehouse operations at DHL’s level of excellence, where efficiency, safety, and team development are all equally important.

• Lead and develop a diverse team of supervisors and indirect reports through coaching, guidance, and a strong culture of inclusion and belonging
• Design and implement efficient workflows, labour plans, and standardized processes to boost productivity and reduce operational costs
• Uphold compliance with health and safety regulations and actively foster a culture of heightened safety awareness across the site
• Compile and analyze comprehensive KPI reports — including productivity and accuracy metrics — to support informed decision-making and drive continuous improvement
• Facilitate open communication between leadership and associates to promote transparency, alignment, and effective teamwork
• Partner with Human Resources on the hiring process for supervisors, providing input on candidate selection aligned with company values and role requirements
• Collaborate with cross-functional teams to ensure timely and accurate fulfillment of customer orders
• Engage with customers proactively to address concerns and deliver exceptional satisfaction outcomes

Requirements / Skills

The ideal candidate brings a blend of hands-on logistics experience and proven leadership ability. DHL values managers who lead with purpose, communicate clearly, and know how to translate operational data into real improvements on the floor.

• Bachelor’s degree or equivalent practical experience (preferred)
• 1+ year of logistics industry experience is required
• 2+ years in a supervisory or management role is required
• P&L management experience along with objective setting and project management skills (preferred)
• Strong leadership skills with the ability to motivate and develop diverse teams
• Data-driven mindset with experience tracking and reporting on operational KPIs
• Commitment to workplace safety and regulatory compliance

How to Apply

To apply for this Senior Operations Manager position at DHL Supply Chain in Brantford, use the link below to access the official job posting. Ensure your resume is current and reflects your relevant leadership and logistics experience before submitting.

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