Retail Store Customer Service – DHL – Edmonton, AB

DHL Express, the world’s #1 express delivery and logistics company, is looking for a Part Time Retail Store Customer Service representative to join their team at their Edmonton, Alberta retail location. If you enjoy working directly with customers and thrive in a structured, fast-paced environment, this role offers a solid opportunity with competitive pay and meaningful day-to-day work.

Based at 4410 17 St NW in Edmonton, this position puts you at the front line of DHL’s retail operations — helping customers with shipping inquiries, parcel pickups, and everything in between. The schedule is set across Monday evenings and weekends, making it well-suited for candidates seeking part-time hours with consistency.

About the Role: Retail Store Customer Service

In this role, you’ll be the face of DHL at the retail counter — greeting customers, assisting them with their shipping needs, and ensuring every interaction reflects the company’s commitment to service excellence. You’ll handle outbound shipment scanning and inspection, answer questions about products, pricing, and promotions, and work to resolve any concerns professionally and efficiently.

Beyond customer interactions, you’ll be expected to maintain DHL’s presentation standards — including uniform and tidiness — and contribute to a well-functioning team environment. Accuracy, punctuality, and the ability to work within tight time constraints are central to success in this position.

Benefits and Salary

This position pays $23.38 per hour, with increases as per the Collective Bargaining Agreement (CBA). DHL employees also enjoy a range of programs, services, and benefits designed to support both professional and personal well-being, as part of the company’s commitment to being a great place to work.

Responsibilities

Working at the DHL retail counter means every shift involves direct customer contact alongside operational duties like shipment scanning and inspection. These responsibilities keep DHL’s retail location running smoothly and ensure customers leave with the help they need.

• Greet customers professionally and create a welcoming environment at the retail counter
• Assist customers with product selection based on their individual shipping needs and preferences
• Respond to inquiries regarding products, pricing, and promotions accurately and clearly
• Resolve concerns and complaints promptly and professionally to maintain customer satisfaction
• Build positive relationships with customers to encourage repeat business and loyalty
• Represent DHL by adhering to uniform and tidiness standards at all times
• Scan and inspect outbound shipments accurately as part of daily operational duties
• Complete additional duties as assigned by management

Requirements / Skills

DHL is looking for a candidate who can handle both the physical and interpersonal demands of a retail logistics environment. Strong time management, a team-oriented mindset, and familiarity with DHL operations systems will set you apart as a top applicant.

• Physical capability to lift and carry parcels up to 70 lbs per piece throughout the shift
• Physical Inspection Certificate is required for this position
• Time management skills with demonstrated ability to work effectively within tight constraints
• Team-oriented with a demonstrated ability to work collaboratively in a team environment
• Security clearance — must meet DHL’s security requirements (criminal check and background check required)
• DHL operations system knowledge — demonstrated experience with DHL’s internal systems is an asset
• High School Diploma or equivalent required

How to Apply

To apply, use the official link below to submit your application through DHL’s careers portal. Make sure your resume is up to date and reflects any relevant customer service or logistics experience before submitting.

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