Account Representative – DHL – Edmonton, Alberta

DHL Express is looking for an Account Representative to join their team in Edmonton, Alberta. Known as the world’s #1 Express Delivery and Logistics Company, DHL offers a dynamic work environment built on personal commitment, innovation, and a strong corporate culture. If you have a proven track record in B2B sales and thrive on building meaningful client relationships, this could be the right next step for your career.

In this role, you’ll be at the forefront of growing DHL’s customer base by targeting strategic international business, managing existing accounts, and delivering tailored sales and service solutions. Day-to-day, you’ll engage with clients at multiple levels, negotiate proposals, and act as the key point of contact between customers and internal company resources.

About the Role: Account Representative

As an Account Representative at DHL Express in Edmonton, you’ll be responsible for managing and growing a portfolio of assigned customers. This means maintaining regular contact at multiple levels within client organizations, analyzing their needs, and recommending appropriate shipping and logistics solutions. You’ll also be expected to identify opportunities for automated shipping systems at customer sites and develop proposals that reflect real value.

Collaboration and communication are central to this position. You’ll liaise between customers and internal DHL teams, keep management informed on competitive market activity, and ensure that customer margins and volumes are managed in compliance with company standards. Completing accurate sales reports and meeting pre-established performance standards are also key parts of the role.

Benefits and Salary

DHL offers competitive salaries along with a range of programs, services, and benefits designed to support employees both professionally and personally. The company is committed to being a great place to work, promoting flexibility, innovation, and a positive corporate culture. Specific benefit details would be shared during the hiring process.

Responsibilities

The Account Representative role at DHL is a multifaceted position that blends relationship management, strategic sales, and operational coordination. You’ll be expected to proactively engage customers, identify growth opportunities, and ensure that every account receives attentive, high-quality service in line with DHL’s global standards.

• Initiate and maintain scheduled contact with assigned customers across multiple levels of their organization
• Analyse customer needs using complex sales and service solutions to develop tailored service agreements
• Target and secure strategic international business opportunities for DHL Express
• Facilitate rate increases on an annual basis or as business needs dictate
• Achieve established sales revenue and shipment targets consistently
• Identify and secure automated shipping system opportunities at customer sites, including developing and presenting proposals and negotiating quotes
• Act as liaison between customers and internal DHL resources, engaging the right personnel as required
• Maintain comprehensive customer profiles and provide management with updates on competitive activity
• Complete sales reports accurately and in a timely manner for management review

Requirements / Skills

DHL is looking for a driven, self-motivated professional who brings real-world B2B sales experience and a deep understanding of customer relationship management. The ideal candidate is comfortable navigating senior-level conversations, presenting compelling proposals, and following through with initiative and persistence.

• 2–4 years of B2B sales experience with a demonstrated track record of success
• Ability to engage senior stakeholders and communicate DHL’s value proposition effectively
• Excellent interpersonal and communication skills, including strong probing and follow-up techniques
• Customer service orientation with a genuine commitment to client satisfaction
• Strong knowledge of business practices, courier services, and/or supply chain management
• Proficiency with technology applications used in a business setting
• Strong negotiation and presentation skills with a results-oriented mindset
• Demonstrated drive, persistence, and initiative in achieving goals and implementing measurement strategies

How to Apply

To apply for the Account Representative position at DHL Express in Edmonton, use the official link below. Make sure your resume is up to date and reflects your B2B sales experience before submitting your application.

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