Restaurant Assistant Manager – Tim Hortons – Niagara Falls, ON
Location: Ontario | Company: Tim Hortons
Tim Hortons in Niagara Falls, Ontario is looking for an experienced Restaurant Assistant Manager to join their team. This is a hands-on leadership role for someone who thrives in a fast-paced food service environment and knows how to bring out the best in the people around them.
In this role, you’ll be right in the thick of daily operations — from scheduling staff and monitoring performance to ensuring every guest leaves satisfied. If you have a knack for organization, a passion for service, and solid experience in the restaurant industry, this could be the right next step in your career.
About the Role: Restaurant Assistant Manager
As Assistant Manager, you’ll oversee a team of 5 to 10 people, helping to coordinate the day-to-day rhythm of the restaurant. Your responsibilities will span operational planning, inventory management, cash handling, and supplier negotiations — giving you a well-rounded management experience in a well-known Canadian brand.
You’ll also play a key role in maintaining a safe and compliant workplace, ensuring that health and safety regulations are consistently followed. Strong interpersonal skills and the ability to multitask under pressure are essential, as you’ll be balancing team leadership with customer-facing responsibilities throughout your shift.
Benefits and Salary
This position offers a wage of $25.00 per hour, with 35 to 40 hours per week. Financial benefits are provided as per the collective agreement. Additional perks include free parking on site. Tim Hortons also offers mentorship, coaching, and networking opportunities in support of Indigenous workers.
Job Details
📌 Job Type: Part-time / Full-time (35–40 hrs/week)
🏢 Company: Tim Hortons
📍 Location: Niagara Falls, ON
🗓️ Date Posted: August 18, 2026
⏱️ Schedule: Morning, Evening, On Call, Weekends
💰 Pay: $25.00/hour
Responsibilities
The Restaurant Assistant Manager at Tim Hortons plays a central role in keeping daily operations running smoothly. From opening procedures to end-of-day cash balancing, your work directly impacts both team performance and the guest experience.
- Evaluate daily restaurant operations and implement improvements as needed
- Monitor revenues and adjust labour costs to maintain operational efficiency
- Supervise and support a team of 5–10 staff members across all shifts
- Recruit and onboard new employees, and set staff work schedules
- Conduct performance reviews and address any staff concerns proactively
- Balance cash and complete balance sheets, cash reports, and related financial forms
- Organize and maintain inventory, and negotiate with suppliers for food and supplies
- Ensure compliance with all health and safety regulations at all times
- Address customer complaints and deliver consistent, high-quality customer service
- Cost products and services and determine the types of services to be offered
Requirements / Skills
The ideal candidate is a natural leader with strong communication skills and a client-focused mindset. Tim Hortons values individuals who are organized, adaptable, and capable of performing well under pressure in a busy quick-service restaurant setting.
- Bachelor’s degree required as the minimum educational credential
- 1 to 2 years of experience in a supervisory or management role in the food service industry
- First Aid Certificate, CPR Certificate, and Safe Food Handling Certificate required
- Excellent oral and written communication skills for leading a team and liaising with suppliers
- Ability to multitask and work efficiently in a fast-paced, deadline-driven environment
- Client focus and strong interpersonal skills to handle customer concerns professionally
How to Apply
To apply for this Restaurant Assistant Manager position at Tim Hortons in Niagara Falls, use the official application link below. Make sure your resume is up to date and reflects your relevant management experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Restaurant Assistant Manager role at Tim Hortons in Niagara Falls is perfect for candidates who excel in team leadership, operational planning, and customer service. On your resume, emphasize any experience with supervising restaurant staff, managing cash and inventory, and your ability to work in a fast-paced environment. If you’ve previously worked in quick-service or food service management, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like staff supervision, food safety compliance, and labour cost management that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 staff members” or “reduced food waste by 15% through inventory controls”). Write a brief cover letter expressing your genuine interest in Tim Hortons and why you’re excited about this opportunity in Niagara Falls. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tim Hortons‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and problem-solving skills. Common questions may include scenarios about handling customer complaints, managing staff conflicts, and working under tight deadlines. Dress appropriately for a food service management environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.