Restaurant Manager – Tim Hortons – Napanee, ON

Tim Hortons in Napanee, Ontario is looking for an experienced Restaurant Manager to take the reins of daily operations and lead a team of up to 15 people. With 2 vacancies available and a permanent, full-time schedule of 35 to 40 hours per week, this is a solid opportunity for someone ready to step into a hands-on leadership role in the quick-service restaurant industry.

In this role, you’ll oversee everything from staff training and performance monitoring to inventory management, cash balancing, and customer service. It’s a fast-paced position that calls for someone who thrives under pressure and can keep a team running smoothly while maintaining high operational standards.

About the Role: Restaurant Manager

As Restaurant Manager, your days will revolve around keeping the location operating at its best. You’ll plan and organize daily operations, ensure health and safety regulations are consistently followed, and work directly with suppliers to negotiate arrangements for food and other supplies. You’ll also participate in marketing plans and their implementation, helping drive the business forward.

This position requires a manager who can juggle multiple priorities at once — from conducting performance reviews and addressing customer complaints to completing cash reports and balance sheets. Working in a fast-paced restaurant environment, you’ll need to stay organized, meet tight deadlines, and lead your team with confidence and clear communication.

Benefits and Salary

This position offers a wage of $36.92 per hour, with a schedule of 35 to 40 hours per week. A night shift premium is included as a financial benefit for applicable shifts. The role is permanent and full-time, with flexible hours and a start date as soon as possible.

Responsibilities

The Restaurant Manager at Tim Hortons Napanee is responsible for the full scope of day-to-day operations. From opening procedures to closing cash reconciliation, this role demands a leader who can direct a team, uphold service standards, and keep everything running on schedule. Below is a breakdown of the core duties involved.

• Evaluate and monitor daily operations and staff performance to maintain efficiency and service quality
• Train and lead a team of 5 to 15 people, providing guidance, coaching, and performance reviews
• Plan and organize daily restaurant operations, determining the type of services offered and implementing procedures
• Balance cash and complete balance sheets, cash reports, and related financial forms
• Organize and maintain inventory levels, negotiating arrangements with food and supply vendors as needed
• Ensure compliance with all health and safety regulations in the restaurant
• Address customer complaints or concerns promptly and deliver strong customer service at every interaction
• Participate in marketing plans and support their implementation at the restaurant level

Requirements / Skills

The ideal candidate brings a combination of leadership experience, strong communication skills, and the ability to stay calm and focused in a demanding environment. Tim Hortons is looking for someone who is reliable, client-focused, and highly organized — someone who sets the tone for their team and holds themselves to a high standard.

• Education: College/CEGEP diploma required
• Experience: 1 year to less than 2 years in a related supervisory or management role
• Technology knowledge: Familiarity with electronic cash registers and MS Office
• Security: Must be willing to undergo a criminal record check
• Physical capabilities: Comfortable working in a fast-paced environment, standing for extended periods, and meeting tight deadlines
• Personal suitability: Accurate, dependable, flexible, a strong team player with excellent oral and written communication skills and the ability to multitask

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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