Quality Assurance Supervisor – DHL Supply Chain – Brantford, ON

DHL Supply Chain is looking for a Quality Assurance Supervisor to join their team in Brantford, Ontario. As the world’s leading logistics company, DHL connects people and improves lives — and this role sits right at the heart of that mission, ensuring that quality standards are met at every step of the supply chain process.

This is a hands-on leadership position where you’ll oversee quality assurance activities at the site level, support regulatory compliance, lead audits, and develop a team of associates. If you thrive in a regulated environment and have a knack for continuous improvement, this could be the right next step in your career.

About the Role: Quality Assurance Supervisor

As the Quality Assurance Supervisor, you’ll be responsible for planning and coordinating all aspects of QA at the site. You’ll serve as the go-to customer contact for quality-related issues, manage the audit process, and ensure compliance with regulatory bodies such as the FDA, DEA, and Health Canada. You’ll also support ISO registration activities and other compliance requirements as applicable.

Beyond compliance, this role involves a strong people leadership component — you’ll be responsible for hiring, training, and developing your team of associates while tracking QA metrics and partnering with management to produce regular reports. The ability to read and interpret technical documents and regulations is essential to success in this position.

Benefits and Salary

The Quality Assurance Supervisor position comes with a national salary range of $62,000 to $75,000 annually, plus bonus potential. DHL Supply Chain is committed to accommodating applicants with disabilities throughout the hiring process, and accommodations are available upon request.

Responsibilities

In this role, every day involves balancing regulatory compliance, team leadership, and quality system management. From conducting audits to developing associates, the Quality Assurance Supervisor plays a critical role in keeping operations running smoothly and in line with customer and regulatory expectations.

• Support and coordinate all quality assurance activities at the site level, responding to requests from internal stakeholders
• Manage the audit process to monitor the quality system and ensure compliance with regulatory and customer requirements
• Act as the primary QA customer contact for the site, communicating policies, procedures, and issue resolution
• Support ISO registration and other compliance-related activities as applicable
• Assist management in analyzing information and product specifications to determine compliance with regulatory bodies including FDA, DEA, and Health Canada
• Drive continuous improvement of the overall quality system on an ongoing basis
• Lead the hiring, training, and development of QA associates at the site
• Track and report quality assurance metrics and partner with QA management to develop and maintain regular management reports
• Read and interpret technical documents and regulatory requirements relevant to the operation

Requirements / Skills

The ideal candidate brings a combination of regulatory knowledge, supervisory experience, and a genuine drive for quality. DHL Supply Chain values individuals who are proactive, detail-oriented, and comfortable operating within a complex, matrix organization.

• Bachelor’s degree in a related field, or 1–3 years of relevant work experience (required)
• Graduate degree in a related field (preferred)
• 1–3 years of experience in a regulated environment such as FDA (USA) or Health Canada (required)
• 1–3 years of management or supervisory experience, preferably overseeing a quality system in a complex/matrix organization (preferred)
• Quality control certification such as RAC or Six Sigma (preferred)
• Strong ability to read, interpret, and apply technical documents and regulatory requirements

How to Apply

To apply for the Quality Assurance Supervisor position at DHL Supply Chain in Brantford, use the official link below. Make sure your resume is up to date and tailored to highlight your quality assurance and regulatory experience before submitting.

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