Quality Assurance Supervisor – DHL Supply Chain – Bolton, ON

DHL Supply Chain, part of the world’s leading logistics company, is looking for a Quality Assurance Supervisor to join their team in Bolton, Ontario. If you have a background in regulated environments, a passion for continuous improvement, and experience overseeing quality systems, this could be a solid next step in your career.

In this role, you’ll be at the centre of quality assurance operations at the site level — coordinating audits, liaising with customers, supporting regulatory compliance, and helping build a stronger quality culture from the ground up. It’s a hands-on supervisory position that blends technical know-how with people leadership.

About the Role: Quality Assurance Supervisor

As the Quality Assurance Supervisor at DHL Supply Chain in Bolton, you’ll support the planning and coordination of all QA activities on-site. You’ll serve as the go-to quality contact for both internal teams and customers, ensuring that processes align with regulatory and customer requirements. From managing audit processes to tracking QA metrics and developing management reports, you’ll play a critical role in maintaining and improving the overall quality system.

This position also involves a meaningful people management component — you’ll be responsible for hiring, training, and developing associates on your team. Collaboration with QA management is key, as is the ability to read and interpret technical documents, product specifications, and relevant regulations from bodies like Health Canada and the FDA.

Benefits and Salary

DHL Supply Chain is a globally recognized employer committed to employee development and workplace inclusion. While specific compensation details are not listed in this posting, DHL is known for offering competitive benefits packages to support their team members. The company is also committed to accommodating applicants with disabilities throughout the hiring process — accommodations are available upon request.

Responsibilities

The Quality Assurance Supervisor at DHL Supply Chain is responsible for a broad range of quality-related activities that keep operations compliant and efficient. From day-to-day site support to strategic reporting, this role is central to the integrity of the quality system in Bolton.

• Support planning and coordination of all quality assurance activities at the site level
• Act as the primary QA contact for site teams and customers on quality-related issues and initiatives
• Manage the audit process to monitor the quality system and ensure compliance with regulatory and customer requirements
• Support ISO registration and other applicable compliance activities
• Assist management in analyzing product specifications and information for compliance with agencies including FDA, DEA, and Health Canada
• Provide support on key regulatory, customer, and third-party audits
• Hire, train, and develop QA associates on the team
• Track QA metrics and partner with QA management to develop and distribute regular management reports
• Read and interpret technical documents, product specifications, and applicable regulations

Requirements / Skills

The ideal candidate brings a combination of regulatory knowledge, supervisory experience, and a proactive approach to quality management. DHL Supply Chain values candidates who are comfortable working in complex, matrixed organizations and who can balance technical responsibilities with people leadership.

• Bachelor’s degree in a related field, or 1–3 years of relevant work experience (required); a graduate degree is preferred
• 1–3 years of experience in a regulated environment such as FDA (USA) or Health Canada (required)
• 1–3 years of management or supervisory experience, preferably overseeing a quality system in a complex or matrix organization (preferred)
• Experience in food manufacturing or food co-packing facilities and GFSI Food Safety certification schemes is a strong asset
• Quality certifications such as RAC or Six Sigma are preferred
• Strong communication skills for customer-facing interactions and cross-functional collaboration
• Ability to read and interpret technical documents and regulatory requirements

How to Apply

To apply for this Quality Assurance Supervisor position with DHL Supply Chain in Bolton, use the link below to access the official job posting. Make sure your resume is up to date and highlights your relevant experience in regulated environments before submitting.

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