Quality Assurance Supervisor – DHL Supply Chain – Bolton, ON

DHL Supply Chain is hiring a Quality Assurance Supervisor at its Bolton, Ontario facility — a key opportunity for someone with a background in regulated environments and a drive for continuous improvement. As part of the world’s leading logistics company, you’d be stepping into a role that keeps operations compliant, customers confident, and teams well-supported.

This position sits at the intersection of quality systems management, regulatory compliance, and people leadership. Day-to-day, you’ll coordinate quality assurance activities across the site, manage audits, maintain reporting, and serve as the primary QA contact for both internal teams and external customers.

About the Role: Quality Assurance Supervisor

As the QA Supervisor, you’ll be responsible for planning and coordinating all quality assurance activities at the site level. That includes supporting ISO registration, managing the audit process, and working with management to ensure the facility meets the requirements of regulatory bodies such as the FDA, DEA, and Health Canada. You’ll also play a central role in interpreting technical documents and product specifications to verify compliance.

Beyond compliance, this role requires strong supervisory and leadership skills. You’ll be responsible for the hiring, training, and development of associates, as well as partnering with QA management to produce and distribute regular management reports. Effective communication and the ability to work across a complex, matrixed organisation are essential to success in this position.

Benefits and Salary

DHL Supply Chain is committed to providing a workplace that supports its employees. The organisation is an equal opportunity employer and is dedicated to accommodating applicants with disabilities throughout the hiring process. Specific compensation and benefits details were not listed in this posting; candidates are encouraged to inquire during the interview process.

Responsibilities

The Quality Assurance Supervisor role encompasses a broad range of duties tied to regulatory compliance, quality systems oversight, and team leadership. You’ll be the go-to resource for QA matters at the site level, balancing hands-on technical work with strategic coordination and people management.

• Oversee the audit process to monitor the quality system and ensure compliance with regulatory and customer requirements
• Support ISO registration and other compliance activities as applicable to the site
• Assist management in analysing information and product specifications to determine compliance with regulations from bodies including FDA, DEA, and Health Canada
• Maintain and improve the overall quality system through continuous improvement initiatives
• Provide support on key regulatory, customer, and third-party audits
• Lead hiring, training, and development of associates within the quality team
• Track QA metrics and communicate findings across the organisation
• Act as the primary customer contact for QA-related issues and initiatives as needed
• Partner with QA management to develop, distribute, and maintain regular management reports
• Read and interpret technical documents, product specifications, and regulations

Requirements / Skills

DHL Supply Chain is looking for a candidate who brings a solid foundation in quality assurance within regulated industries, combined with proven leadership capabilities. The ideal applicant will be comfortable working in a complex, matrix-style organisation and will have a track record of managing compliance in environments governed by agencies like FDA or Health Canada.

• Bachelor’s degree in a related field, or 1–3 years of relevant work experience (required); a graduate degree is preferred
• 1–3 years of experience in a regulated environment such as FDA (USA) or Health Canada (required)
• Quality certification such as RAC or Six Sigma (preferred)
• 1–3 years of management or supervisory experience, ideally overseeing a quality system in a complex or matrix organisation (preferred)
• Strong analytical skills with the ability to interpret technical documents and regulatory requirements
• Effective communication skills to serve as a QA customer contact and collaborate with cross-functional teams

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and reflects your experience in quality assurance and regulated environments before submitting.

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