Packaging Operations Supervisor – DHL – Bolton, ON

Bolton, Ontario is home to a DHL Supply Chain Contract Packaging facility where an experienced Packaging Operations Supervisor is needed to lead daily production operations. If you have a background in secondary packaging, manufacturing, or supply chain operations and a genuine drive for continuous improvement, this role is worth a close look.

This is a hands-on leadership position where you’ll be guiding a team of associates through daily packaging operations, applying lean manufacturing principles, and ensuring that quality and productivity targets are consistently met. You’ll work cross-functionally across shifts and departments, making communication and collaboration central to everything you do.

About the Role: Packaging Operations Supervisor

As a Packaging Operations Supervisor at DHL Supply Chain in Bolton, you’ll be responsible for overseeing the day-to-day activity of a contract packaging operation that delivers in-DC solutions including primary and secondary packaging, POP displays, pallet displays, and more. You’ll identify inefficiencies in current processes, apply lean principles, and lead your team toward improved output and accuracy.

Beyond production, you’ll play a key role in associate development — delivering orientations, performance reviews, and training. You’ll coordinate shift handoffs, manage staffing plans, and collaborate with regional sites on safety initiatives and best practices. Strong written and verbal communication skills are essential for pre-shift meetings, SOP delivery, and customer or vendor contract execution.

Benefits and Salary

This position comes with a national salary range of $50,000 to $77,000, reflecting the scope of the supervisory responsibilities. DHL is an equal opportunity employer committed to accommodating applicants with disabilities throughout the hiring process — accommodations are available upon request.

Responsibilities

In this role, you’ll be at the centre of daily packaging operations — from managing staffing and workload planning to troubleshooting production issues in real time. Every decision you make directly impacts associate safety, customer satisfaction, and operational efficiency.

• Supervise daily packaging operations to maintain a safe, secure, clean, and fair work environment for all associates
• Apply lean manufacturing principles to identify and act on opportunities to increase process efficiency
• Plan and prioritize daily workload and staffing levels to minimize unplanned overtime
• Deliver training and performance reviews for associates, supporting orientation and professional development
• Maximize quality and productivity by understanding job standards, evaluating performance variances, and identifying root causes and corrective actions
• Communicate effectively through pre-shift meetings, SOP delivery, and shift handoff documentation
• Execute customer and vendor contract requirements and identify any accessorial activity outside of commercial contracts
• Ensure inventory integrity through accurate receiving, picking, shipping, and inventory management practices
• Collaborate with regional sites on safety initiatives, labour sharing, and best practices
• Troubleshoot production issues to restore operations as quickly as possible

Requirements / Skills

The right candidate brings a blend of operational know-how and people leadership skills. DHL Supply Chain is looking for someone who can think analytically, communicate clearly, and motivate a team — all while keeping a sharp eye on continuous improvement and production targets.

• Bachelor’s Degree or equivalent experience in a related field (preferred)
• 1+ year of industry experience in primary packaging, secondary packaging, custom packaging, manufacturing, or related operations (required)
• Analytical mindset with strong problem-solving capabilities
• Strong written and verbal communication skills with the ability to interact with a diverse group of associates
• Computer literacy, with experience in MS Excel, Word, and Outlook considered a strong asset
• Teamwork and collaboration across shifts, departments, and peers — an essential part of this role

How to Apply

To apply, visit the official DHL job posting using the link below. Make sure your resume is up to date and reflects your relevant experience in packaging or operations before submitting.

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