Operations Supervisor Exports – DHL – Scarborough, ON

DHL Express — the #1 Express Delivery and Logistics Company in the world — is looking for a driven and experienced Operations Supervisor (Exports) to join their team in Scarborough, Ontario. If you’re a hands-on leader with a background in warehouse or logistics operations and a passion for building motivated teams, this role puts you at the heart of DHL’s daily export operations.

This is a leadership role where you’ll be directly involved in the daily export, clearance, and transit of packages and freight. You’ll implement procedures to improve operational effectiveness, manage performance reporting, and ensure your team is set up for success every single shift.

About the Role: Operations Supervisor Exports

As the Operations Supervisor (Exports), you’ll oversee the timely and accurate movement of outbound freight through DHL’s Scarborough facility. You’ll liaise with forwarders, customs agencies, and internal departments, coordinate with the debrief and supervisor teams, and ensure all export material is connected daily. Your role is critical to keeping aircraft departures on schedule and maintaining the high standards DHL is known for globally.

Beyond logistics, this position demands strong people leadership. You’ll coach and develop your team through regular feedback and recognition, apply appropriate management styles, and maintain a proactive approach to health and safety compliance. You’ll also be responsible for audits, staff scheduling, payroll documentation, and dangerous goods incident reporting.

Benefits and Salary

DHL Express offers competitive compensation packages alongside a range of programs, services, and benefits designed to support employees both professionally and personally. The company is committed to being a great place to work, with a corporate culture centred on personal commitment, recognition, and development.

Responsibilities

In this role, you’ll be managing a wide range of operational and people-focused duties each day. From ensuring freight security and aircraft departures to coaching your team and maintaining compliance, the scope of this position is both challenging and rewarding.

• Coordinate daily aircraft departures, ensuring freight security and proper loading procedures are followed
• Liaise with key stakeholders including freight forwarders, customs agencies, and internal departments
• Connect all export material daily by coordinating with the debrief and supervisor teams
• Establish and implement productivity, quality, and cost measurement strategies to achieve operational targets
• Coach and develop team members through regular feedback, recognition, and performance monitoring
• Ensure timely and accurate distribution of inbound and outgoing freight in accordance with established standards
• Complete accurate management reports including staff schedules, attendance records, payroll documentation, and dangerous goods incidents
• Maintain staff permits and air operations audits to ensure they are always current and compliant
• Oversee scanning technology implementation and ensure continued application across operations
• Maintain warehouse organization and ensure equipment is in safe, efficient operating condition at all times
• Establish a proactive safety program in compliance with legislative requirements and the collective agreement
• Address customer complaints and escalated issues in a professional and timely manner

Requirements / Skills

DHL is looking for a high-potential leader who can thrive in a fast-paced logistics environment. The ideal candidate brings hands-on supervisory experience, knowledge of aviation and customs regulations, and the interpersonal skills to lead a diverse team effectively.

• 3+ years of supervisory or management experience, ideally in a warehouse or logistics setting
• College or University designation in a relevant field
• Knowledge of and compliance with Dangerous Goods regulations is required
• Ability to adhere to Transport Canada’s Air Cargo Security Program regulations for screeners
• Experience with Canada Customs is a strong asset
• Familiarity with aviation regulations and operational components is an asset
• Prior experience with lean or process improvement initiatives is an asset
• Strong interpersonal and communication skills — both written and verbal
• Working knowledge of Collective Agreements and the Occupational Health and Safety Act
• Demonstrated time management, initiative, and flexibility to ensure task completion in a dynamic environment

How to Apply

To apply for this Operations Supervisor (Exports) position with DHL Express in Scarborough, use the official application link below. Make sure your resume is up to date and reflects your supervisory experience before submitting.

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