Operations Supervisor Exports – DHL – Richmond, BC

DHL Express — the world’s #1 express delivery and logistics company — is looking for a driven Operations Supervisor (Exports) to join their team at the Richmond, BC facility. This is a hands-on leadership role for someone who’s ready to step up, build a motivated team, and keep freight moving safely and on time across international borders.

In this position, you’ll oversee the daily export, clearance, and transit of packages and freight, ensuring compliance with security protocols, aviation regulations, and customs requirements. You’ll work closely with internal teams and external stakeholders, drive operational improvements, and mentor your staff through active coaching and feedback.

About the Role: Operations Supervisor (Exports)

As the Operations Supervisor for Exports, you’ll take ownership of the day-to-day operations at DHL’s Richmond gateway. From ensuring timely aircraft departures and coordinating freight security to managing staff schedules and reviewing performance, this role places you at the centre of a complex and fast-moving operation. You’ll implement new procedures, deliver training, and produce accurate reports for senior management.

Beyond the logistics, this role demands strong leadership and communication skills. You’ll work within the framework of a collective agreement, uphold occupational health and safety standards, and ensure your team is consistently trained, certified, and performing at their best. A proactive safety culture is non-negotiable in this environment.

Benefits and Salary

DHL Express offers competitive compensation packages along with a comprehensive range of programs, services, and benefits designed to support both your professional growth and personal well-being. Employees also benefit from DHL’s commitment to being a genuinely great place to work, with strong values around recognition, development, and community involvement.

Responsibilities

This role covers a wide scope of operational and people management duties at DHL’s Richmond export facility. From freight security and aircraft coordination to staff development and customer escalations, you’ll be the key figure ensuring everything runs smoothly every shift.

• Coordinate daily aircraft departures, ensuring proper loading and freight security in compliance with aviation standards
• Liaise with stakeholders including freight forwarders, customs authorities, and internal departments to keep export material connected daily
• Oversee security screening of all shipments using X-ray, Explosive Trace Detection (ETD), and physical inspections
• Obtain trainer certification and deliver CIS, Security, and airside training sessions to staff
• Monitor compliance with all required training programs and ensure staff certifications remain current
• Establish productivity, quality, and cost measurements to achieve desired operational results
• Coach and develop your team through regular feedback, recognition, and progress monitoring against goals
• Prepare accurate reports for management, including staff schedules, attendance records, payroll documentation, dangerous goods incidents, and load quality summaries
• Maintain equipment in safe and efficient operating condition and ensure the warehouse is organized for the next shift
• Uphold safety programs in compliance with legislative requirements and the collective agreement
• Address customer complaints and escalated issues in a professional and timely manner

Requirements / Skills

DHL is seeking a candidate who combines operational know-how with strong leadership ability. The right person will be comfortable navigating aviation regulations, customs processes, and union environments, all while keeping a team focused and motivated under pressure.

• 3+ years of supervisory or management experience, ideally in warehousing or logistics
• College or university designation in a relevant field
• Knowledge of Dangerous Goods regulations and compliance requirements
• Ability to obtain a Restricted Area Identity Card (RAIC) as per Transport Canada guidelines
• Experience with Canada Customs and aviation operations is a strong asset
• Familiarity with lean / process improvement methodologies and prior application in an operational setting
• Working knowledge of Collective Agreements and the Occupational Health and Safety Act
• Excellent communication skills — both written and oral — along with strong time management and organizational abilities
• Criminal background check for all countries lived in over the past 5 years is required

How to Apply

To apply for this Operations Supervisor (Exports) position with DHL Express in Richmond, BC, use the link below to access the official job posting. Make sure your resume is up to date and reflects your supervisory experience before submitting your application.

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