Operations Clerk – DHL Supply Chain – North York, ON

DHL Supply Chain is growing its team in North York, Ontario, and they’re looking for a detail-oriented Operations Clerk to support daily logistics and administrative functions at their facility. As one of the world’s largest logistics companies — and a certified Great Place to Work® and Top Employer in Canada for the third consecutive year — DHL offers a stable, professional environment where your clerical skills genuinely contribute to keeping global supply chains moving.

This is a full-time, Monday to Friday position running from 12:00 PM to 8:00 PM, making it a solid fit for candidates who prefer an afternoon schedule. The role sits at the heart of warehouse and delivery operations, blending data entry, customer contact, billing support, and general office administration into a varied and fast-moving workday.

About the Role: Operations Clerk

As an Operations Clerk at DHL Supply Chain, you’ll provide essential clerical and administrative support to the assigned location. From coding delivery manifests and preparing billing documents to inputting delivery data and handling owner/operator settlement issues, this role keeps operations running smoothly behind the scenes. You’ll work closely with dispatch teams, department managers, and customers to ensure accurate and timely information flow throughout the facility.

The position also involves maintaining department files, preparing purchase orders, typing correspondence, and fielding telephone inquiries — all tasks that require a reliable, organized professional who takes pride in accuracy. Being a point of contact for customers to confirm delivery details means your communication skills will be just as important as your administrative ones.

Benefits and Salary

This role pays $23.50 per hour. Full-time associates at DHL Supply Chain receive a solid benefits package that includes medical and dental coverage, basic life insurance, accidental death and dismemberment (AD&D) insurance, short-term disability, and a standard long-term disability option. Optional benefits include additional life and AD&D insurance, critical illness coverage, and retirement savings plans including DCPP, RRSP, and TFSA. Eligible full-time employees also receive paid time off (PTO), paid holidays, and access to an education reimbursement program.

Responsibilities

Day to day, the Operations Clerk works across several key administrative and operational functions that keep the facility’s logistics running accurately and on time. Whether you’re reconciling delivery data, supporting the dispatch team, or communicating with customers, every task directly supports DHL’s commitment to reliable, efficient supply chain operations.

• Code delivery manifests and prepare accurate billing documentation
• Compile statistical information from manifest data and prepare related reports
• Input delivery information into computer systems with accuracy and timeliness
• Assist with dispatching as needed to support daily operations
• Handle owner/operator settlement problems and related inquiries
• Contact customers to confirm delivery details and address questions
• Check postponements and cancellations against the delivery manifest
• Prepare purchase orders for signature by department managers
• Answer telephones and type correspondence for the department
• Maintain department files in an organized and accessible manner

Requirements / Skills

The ideal candidate is someone with a background in administrative or clerical work who’s comfortable in a logistics or operations environment. DHL values accuracy, professionalism, and reliability — candidates who bring a solid work ethic and strong organizational habits will thrive here.

• 1–2 years of related experience in a clerical or administrative role
• High School Diploma or equivalent is preferred
• Strong data entry skills with attention to detail and accuracy
• Comfortable with computer systems for inputting and managing delivery information
• Clear verbal communication skills for customer and team interaction
• Ability to manage multiple tasks simultaneously in a fast-paced warehouse or logistics setting

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and reflects relevant administrative or logistics experience before submitting.

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