Member Service Assistant – Costco – Toronto, ON

Costco’s Toronto location at 100 Billy Bishop Way is looking for a Member Service Assistant to join their warehouse team. This front-line role puts you at the heart of the member experience — greeting people as they arrive, keeping the warehouse safe, and ensuring everyone leaves satisfied. If you’re someone who genuinely enjoys interacting with people and takes pride in a well-run operation, this could be a solid fit.

Day-to-day, you’ll be moving around the warehouse on foot and occasionally in your own vehicle, conducting safety and security checks, verifying member receipts at the exit, and making sure the entrance area runs smoothly. It’s an active, varied role that keeps you on your toes — no two shifts are exactly alike.

About the Role: Member Service Assistant

As a Member Service Assistant, your primary focus is delivering a high level of member service from the moment someone walks through the door to the moment they leave. You’ll greet and welcome members, verify membership cards, offer carts, and ensure the entrance and exit areas remain clean and organized. You’ll also track member entry counts using a handheld counter and report half-hourly tallies to the Front End team.

Beyond member-facing duties, this role has a meaningful safety and security component. You’ll conduct hourly warehouse inspections, identifying and correcting hazards like spills, trip hazards, and blocked exits, then log findings on inspection forms for the duty manager. Security responsibilities include discreetly monitoring high-value activities and, during closing hours, conducting perimeter checks using your personal vehicle. Teamwork, attentiveness, and calm under pressure are all key to succeeding here.

Benefits and Salary

This position offers a pay rate of $20.00 per hour. Costco is well known in Canada for offering competitive compensation and a workplace culture that values its employees, which is reflected in its strong reputation as an employer of choice in the retail sector.

Responsibilities

The Member Service Assistant role blends customer-facing service with active warehouse safety and security duties. Each shift involves a mix of greeting members, monitoring the facility, and keeping detailed records — all of which contribute directly to a safe and welcoming warehouse environment.

• Greet and welcome members entering the warehouse, verify membership cards, and offer carts as needed
• Conduct hourly safety checks throughout the warehouse and perimeter, correcting hazards such as spills, trip hazards, and blocked exits
• Track member entry counts using a handheld counter and report half-hourly tallies to the Front End team
• Monitor warehouse security, including discreetly observing armored vehicle pick-ups, jewelry and register activity, and checking bags and strollers at the exit
• Verify member receipts at the exit, compare to merchandise, mark with highlighter, and thank the member
• Provide courteous member service, directing members to products and services and enlisting assistance for loading or shopping needs
• Conduct after-hours perimeter checks using your personal vehicle and communicate via two-way radio during closing procedures
• Complete inspection forms and report results to the duty manager; attend warehouse safety meetings

Requirements / Skills

Costco values candidates who are reliable, personable, and safety-conscious. You don’t need prior experience in a warehouse environment — what matters most is a positive attitude, the ability to stay alert throughout your shift, and a genuine commitment to member satisfaction and workplace safety.

• High School Diploma or GED preferred but not strictly required
• Valid Driver’s Licence and access to a personal vehicle — required for after-hours perimeter security checks
• Strong interpersonal skills — comfortable approaching, greeting, and assisting members throughout the day
• Attentiveness and discretion when monitoring security-sensitive activities in the warehouse
• Physical stamina to walk the warehouse and perimeter throughout your shift
• Candidates applying to Quebec locations must be able to communicate in French (oral and written)

How to Apply

To apply for this Member Service Assistant position at Costco in Toronto, use the link below to access the official job posting. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Costco in Toronto.