Retail Store Manager – Apple Canada – Toronto, ON

Apple Retail in Toronto, Ontario is looking for a Store Manager to lead, coach, and develop a team that delivers truly exceptional customer experiences. If you thrive in a fast-paced retail environment, genuinely enjoy developing people, and want to be part of a culture built on inclusion and high performance, this role is worth your attention.

As a Retail Manager at Apple, you’ll be on the floor every day — interacting with both customers and team members, setting the standard for what great service looks like, and driving the business priorities that matter most. You’ll collaborate with other leaders across the store to execute strategy and keep things running at their best.

About the Role: Retail Store Manager

This position is equal parts people leadership and operational execution. You’ll take ownership of specific functional areas within the store while contributing to the bigger picture. From managing performance goals to resolving escalations and upholding company policies, your day-to-day will be varied and meaningful. You’ll also play an active role in recruiting, onboarding, and retaining a diverse, high-performing team.

Apple places a strong emphasis on inclusive leadership — managers are expected to model the behaviours that make everyone feel like they belong. That means respecting differences, demonstrating curiosity, maintaining a safe and respectful environment, and actively building diverse teams. You’ll also be responsible for protecting confidential business, customer, and financial information in line with Apple’s policies and procedures.

Benefits and Salary

The base pay range for this Manager role is between $90,300 and $150,500, with your exact pay depending on your skills, qualifications, experience, and location. Apple’s total compensation package goes well beyond base salary — employees are eligible for discretionary restricted stock unit (RSU) awards and can participate in the Apple Employee Stock Purchase Plan to buy Apple stock at a discount. Additional benefits include comprehensive medical and dental coverage, retirement benefits, discounts on Apple products and services, and tuition reimbursement for formal education that supports your career growth at Apple. The role may also be eligible for discretionary bonuses, commission payments, and relocation assistance.

Responsibilities

As a Manager at Apple Retail, you’ll be deeply embedded in both the leadership and operational fabric of the store. Your responsibilities span team development, floor leadership, customer experience, and business performance — making every shift an opportunity to move the needle on what matters most.

• Lead and develop a team by empowering each member to learn, grow, and achieve their performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team that reflects Apple’s commitment to inclusion
• Actively participate in Floor Leadership by engaging with team members and customers throughout the store, modelling excellent service and ensuring business priorities are met
• Address concerns and escalations from customers and team members, partnering with leadership and People partners when appropriate
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
• Maintain company policies and procedures and protect all company assets, including confidential business, customer, team member, and financial information
• Foster an inclusive environment by respecting differences, demonstrating Apple’s values of inclusion and diversity in daily activities, and taking action to keep the team safe and respected
• Serve as a role model for inclusive leadership behaviours and actively build, develop, and retain diverse teams

Requirements / Skills

Apple is looking for a people-first leader who brings both retail or sales experience and a genuine commitment to developing others. The ideal candidate is someone who leads with integrity, communicates with clarity, and stays composed when the pace picks up. A track record of exceeding goals while bringing a team along with you is essential.

• Availability for flexible scheduling including nights, weekends, and public holidays as required by business needs
• Experience leading others in retail, sales, or a related field
• French language proficiency (written and spoken) is required if the role is based in Quebec; English is required across Canada (sign language supported for both)
• Ability to exceed goals and persist through obstacles and setbacks with resilience
• Strong communication skills with the ability to adapt your style to different audiences and situations
• Coaching and mentorship capability to develop others through effective feedback and guidance
• Sound decision-making grounded in analytics, experience, and sound judgment
• Conflict resolution skills with the ability to settle differences in productive, professional ways

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date before submitting your application.

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