General Manager III – Distribution – DHL Supply Chain – Toronto, ON

DHL Supply Chain is looking for a seasoned General Manager III – Distribution to take the helm at their Toronto, Ontario facility. This is a senior leadership role within one of the world’s most recognized names in contract logistics, offering the chance to drive real operational impact across a national network of over 500 facilities and 50,000 associates.

This isn’t a desk job — it’s a hands-on leadership role where you’ll oversee warehouse operations, manage profit and loss, cultivate key customer relationships, and lead a team of Operations Managers toward continuous improvement. If you’ve built your career in supply chain, warehousing, or third-party logistics (3PL), this position puts you at the centre of strategic decision-making.

About the Role: General Manager III – Distribution

As General Manager, you’ll be responsible for the full scope of daily warehouse operations — from receiving and storing goods to shipping efficiency and performance reporting. You’ll develop and execute strategies that reduce costs, streamline processes, and improve productivity across the site. Leveraging Warehouse Management Systems (WMS), automation tools, and key performance metrics, you’ll keep operations sharp and aligned with both company and customer expectations.

Beyond the operational side, this role carries significant responsibility for team culture, safety compliance, and vendor management. You’ll maintain close daily contact with customers, present Monthly and Quarterly Business Reviews (MBR/QBR), and ensure the site operates in accordance with its commercial agreement. The position sits at the intersection of people leadership, financial accountability, and operational excellence.

Benefits and Salary

This General Manager III role comes with a national salary range of $95,000 – $115,000, plus bonus potential. DHL Supply Chain is committed to providing a competitive total compensation package reflective of the scope and seniority of this leadership position.

Responsibilities

The General Manager III at DHL Supply Chain carries a broad mandate — from the ground-level logistics of daily warehouse operations to the strategic oversight of customer relationships and financial performance. Every responsibility in this role feeds directly into the site’s operational success and long-term profitability.

• Oversee day-to-day operations of the warehouse, ensuring accurate and efficient receiving, storing, and shipping of goods
• Develop and implement strategies to optimize warehouse processes, reduce costs, and maximize overall productivity
• Lead and mentor a team of Operations Managers and staff through coaching, guidance, and building a strong team culture
• Ensure compliance with all safety regulations and company policies to maintain a safe, clean, and efficient work environment
• Utilize WMS and automation tools to track inventory, monitor performance metrics, and pinpoint areas for improvement
• Manage vendor relationships and ensure cost-effective procurement and services aligned with the commercial agreement
• Prepare and analyze reports on warehouse performance, inventory levels, and key metrics to support data-driven decision-making
• Lead customer relationships through regular daily contact to ensure high satisfaction and strong connections
• Own the site’s P&L, understanding the direct link between customer relationships and financial outcomes
• Present MBR/QBR reviews to customers through strong team collaboration and clear communication

Requirements / Skills

The ideal candidate brings a proven track record in warehouse or distribution management, with the leadership acumen to inspire a team and the business savvy to manage a site’s bottom line. DHL Supply Chain values candidates who combine operational know-how with a strong customer-first mindset and the ability to drive continuous improvement.

• 5+ years of managerial or supervisory experience, required — demonstrated ability to lead and develop teams at scale
• 2+ years in supply chain, warehousing, or distribution, required — hands-on understanding of logistics operations
• Experience in 3PL and/or contract logistics, preferred — familiarity with the unique demands of third-party logistics environments
• Staff management expertise, required — ability to coach, motivate, and hold teams accountable
• P&L management experience, preferred — comfort with financial reporting and cost control
• Project management skills, preferred — ability to lead cross-functional initiatives from planning to execution
• Bachelor’s degree or equivalent, preferred
• Warehouse Management Systems (WMS) experience, preferred — proficiency in using technology to drive operational performance

How to Apply

To apply for this General Manager III – Distribution position with DHL Supply Chain in Toronto, use the link below to visit the official job posting. Make sure your resume is up to date and reflects your relevant leadership and logistics experience before submitting.

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