General Manager II Distribution – DHL – Toronto, ON

DHL Supply Chain is looking for an experienced General Manager II to lead warehouse and distribution operations at their North York, Ontario facility. This is a senior leadership role that goes well beyond day-to-day oversight — you’ll be shaping strategy, managing key customer relationships, and driving operational excellence across one of the world’s most recognized contract logistics networks.

With over 500 facilities and more than 50,000 associates across North America, DHL Supply Chain operates at a scale few companies can match. This role puts you at the helm of a major distribution site, where your decisions directly affect performance, profitability, and customer satisfaction.

About the Role: General Manager II – Distribution

As General Manager II, you’ll oversee the full scope of warehouse operations — from receiving and storage through to shipping — while developing and implementing strategies that minimize costs and maximize throughput. You’ll lead a team of Operations Managers and frontline staff, building a strong team culture and ensuring every associate has the coaching and support they need to succeed.

This position carries Profit and Loss (P&L) responsibility, meaning your leadership directly influences the financial health of the site. You’ll maintain close working relationships with customers, presenting Monthly and Quarterly Business Reviews (MBR/QBR), and ensuring that all activities align with the commercial agreement in place. Safety, compliance, and continuous improvement are central pillars of this role.

Benefits and Salary

This position offers a national salary range of $105,000 to $125,000, with additional bonus potential. DHL Supply Chain is a global organization committed to supporting its people — as part of a team operating across 150 million square feet of operational space in North America, you’ll have access to the resources and backing of a world-class employer. DHL is also committed to accommodating applicants with disabilities throughout the hiring process.

Responsibilities

In this role, you’ll be responsible for running a high-volume distribution facility while simultaneously managing strategic priorities, customer relationships, and team development. The scope of work is broad — from hands-on operational oversight to boardroom-level business reviews with key clients.

• Oversee day-to-day warehouse operations including receiving, storing, and shipping goods efficiently and accurately
• Develop and implement strategies to optimize warehouse processes, reduce costs, and boost productivity
• Lead and mentor a team of Operations Managers and staff, providing coaching, guidance, and fostering a strong team culture
• Ensure compliance with safety regulations and company policies to maintain a safe, clean, and efficient working environment
• Leverage technology including Warehouse Management Systems (WMS) and automation tools to track inventory and monitor performance metrics
• Manage vendor relationships and ensure cost-effective services and supplies in line with the commercial agreement
• Prepare and analyze reports on warehouse performance, inventory levels, and key metrics to support continuous improvement
• Lead customer relationships through daily contact, ensuring strong connections and high levels of customer satisfaction
• Own the site’s P&L, directly influenced by operational performance and customer relationships
• Present MBR/QBR (Monthly/Quarterly Business Reviews) to customers, supported by strong cross-functional team collaboration

Requirements / Skills

The ideal candidate brings a strong blend of operations leadership and supply chain expertise. DHL is looking for someone who can manage complexity at scale — balancing people, process, technology, and customer expectations — while keeping safety and performance front of mind.

• 5+ years of managerial or supervisory experience, required — demonstrated ability to lead teams in a fast-paced environment
• 2+ years in supply chain, warehousing, or distribution, required — hands-on knowledge of logistics operations
• Third Party Logistics (3PL) or Contract Logistics experience, preferred — familiarity with the 3PL business model is a strong asset
• Staff management experience, required — proven ability to develop, coach, and retain a high-performing team
• P&L management experience, preferred — comfort working with financial data and driving cost performance
• Project management skills, preferred — ability to lead improvement initiatives from planning through execution
• WMS (Warehouse Management System) experience, preferred — familiarity with technology-driven operations
• Bachelor’s degree or equivalent, preferred

How to Apply

To apply for this General Manager II – Distribution role at DHL Supply Chain, use the link below to submit your application through their official careers portal. Make sure your resume is current and reflects your relevant leadership and supply chain experience before submitting.

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