Food Service Supervisor – Tim Hortons – St. Catharines, ON

Tim Hortons is looking for an experienced Food Service Supervisor to join their team across various locations in St. Catharines, Ontario. If you thrive in a fast-paced food service environment and enjoy leading a team to deliver consistent, quality results, this role offers steady hours and competitive pay.

As a Food Service Supervisor at Tim Hortons, you’ll be at the heart of daily operations — coordinating staff, maintaining food quality standards, and making sure every shift runs smoothly. This is a hands-on leadership position that blends people management with practical food service responsibilities.

About the Role: Food Service Supervisor

In this position, you’ll oversee a small team of 3 to 4 staff members, guiding them through their duties while ensuring sanitation, safety, and quality control standards are consistently met. You’ll be involved in everything from scheduling and training to handling customer feedback and managing supply levels.

You’ll be expected to work across various Tim Hortons locations in St. Catharines and must be comfortable with a combination of physical tasks — including standing, bending, and moving throughout the kitchen environment — while also handling administrative duties like reports and stock records.

Benefits and Salary

This position offers a wage of $19.00 per hour, with hours ranging from 30 to 40 hours per week. Overtime is available for those looking to maximize their earnings. Shifts include mornings, days, evenings, and weekends, offering flexibility across the schedule. Tim Hortons is a recognized employer under government programs, which may provide additional benefits depending on your eligibility.

Responsibilities

The Food Service Supervisor role at Tim Hortons covers a broad range of daily operational tasks. You’ll be responsible for keeping your team organized, trained, and on track while upholding the brand’s service and food quality standards throughout each shift.

• Establish methods and schedules to meet daily operational workflow requirements
• Supervise and co-ordinate the activities of staff who prepare and portion food throughout each shift
• Train staff in job duties, food sanitation practices, and workplace safety procedures
• Estimate ingredient and supply quantities required for meal preparation to minimize waste
• Hire new food service staff as needed to maintain appropriate team coverage
• Ensure food quality and customer service consistently meet established control standards
• Address customer complaints or concerns in a professional and timely manner
• Maintain records of stock levels, equipment repairs, sales figures, and wastage
• Prepare and submit operational reports as required by management

Requirements / Skills

The ideal candidate for this Food Service Supervisor position brings at least a year of relevant experience and a genuine ability to lead a small team under pressure. Tim Hortons values candidates who are client-focused, adaptable, and capable of communicating clearly in a busy environment.

• Secondary school graduation certificate or equivalent as a minimum educational requirement
• 1 year to less than 2 years of experience in a food service or supervisory role
• Excellent oral communication skills for directing staff and addressing customer concerns
• Strong interpersonal skills with the ability to work collaboratively as a team player
• Client focus and flexibility to adapt to changing demands and shift requirements
• Physical capability to work in a fast-paced setting involving standing, walking, bending, and kneeling
• Ability to work under pressure and meet tight deadlines during peak service periods

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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