Food Service Supervisor – Tim Hortons – St. Catharines, ON

Tim Hortons in St. Catharines, Ontario is hiring a Food Service Supervisor to lead a team and keep operations running smoothly at one of Canada’s most recognizable coffee shops. This is a hands-on role for someone who thrives in a fast-paced food service environment and takes pride in delivering quality at every step.

As a Food Service Supervisor, you’ll be responsible for coordinating your team’s daily activities, ensuring food quality standards are met, and training staff on safe, efficient practices. If you have experience in the food service industry and enjoy mentoring others, this role puts you at the centre of it all.

About the Role: Food Service Supervisor

This position involves overseeing the day-to-day operations of a Tim Hortons food service establishment. You’ll supervise and coordinate a team of 5 to 10 food service counter attendants and food preparers, establish schedules and methods to keep the shift running on time, and make sure both food and customer service consistently meet quality control standards.

Working in a coffee shop environment means adapting quickly, staying focused under pressure, and maintaining high standards of sanitation and food safety. You’ll be expected to stand for extended periods, pay close attention to detail, and act with initiative whenever situations arise that require a quick, reliable response.

Benefits and Salary

This position offers a wage of $18.55 per hour, with hours ranging from 30 to 40 hours per week. Tim Hortons also supports workforce inclusion, offering resources for newcomers and refugees including access to community resources, language and skills training, and foreign credential recognition. The company also provides on-the-job training for youth and actively builds relationships with Indigenous communities and organizations.

Responsibilities

In this role, you’ll be the go-to person for keeping your shift organized and your team aligned. From scheduling and training to quality checks and inventory tracking, your day-to-day work directly impacts the guest experience and operational efficiency of the location.

• Establish methods to meet work schedules and keep operations on track throughout the shift
• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation procedures, and food safety standards
• Estimate ingredients and supplies needed for meal and beverage preparation
• Ensure food quality and service consistently meet established quality control standards
• Maintain accurate records of stock levels, repairs, sales, and wastage
• Oversee a team of 5 to 10 food service counter attendants and food preparers

Requirements / Skills

Tim Hortons is looking for a candidate who brings both leadership experience and a genuine client-focused attitude to the role. The ideal person is dependable, communicates clearly, and can stay composed in a busy, high-volume setting.

• Education: Secondary (high) school graduation certificate required
• Experience: 1 year to less than 2 years in a food service or supervisory role
• Interpersonal skills: Efficient, collaborative, and able to motivate a diverse team
• Communication: Excellent oral communication skills are essential in a customer-facing environment
• Physical capability: Comfortable standing for extended periods and working under pressure in a fast-paced setting
• Initiative and dependability: Able to identify issues, take action proactively, and be relied upon by management and staff alike

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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