Food Service Supervisor – Tim Hortons – Smiths Falls, ON

Tim Hortons in Smiths Falls, Ontario is looking for an experienced Food Service Supervisor to join their team. If you enjoy leading people, keeping operations running smoothly, and making sure every guest gets quality food and service, this role could be a strong fit for where you’re headed in your career.

This is a hands-on supervisory position where you’ll be directly involved in coordinating kitchen staff, managing food prep and portioning, and making sure everything from customer service to sanitation meets the standards Canadians have come to expect from Tim Hortons. You’ll work across a variety of shifts in a fast-paced food service environment.

About the Role: Food Service Supervisor

As a Food Service Supervisor, you’ll oversee a team of 3 to 4 people, including food and beverage servers, counter attendants, food preparers, and kitchen helpers. Your job is to keep the team organized and on schedule — from establishing work schedules and methods to making sure every tray is assembled and delivered correctly. You’ll also handle ordering supplies, maintaining stock records, and preparing reports to keep management informed.

Beyond the day-to-day logistics, you’ll play an important role in training staff on their duties, sanitation practices, and safety procedures. You’ll address customer complaints with professionalism, maintain high quality control standards for food and service, and help prepare budget and cost estimates when needed.

Benefits and Salary

This position offers a wage of $18.75 per hour for 30 to 40 hours per week. Tim Hortons is committed to building an inclusive workplace and offers a range of support programs for employees, including on-the-job training, mentorship opportunities, awareness training around diversity and inclusion, and flexible onboarding options. The employer actively supports newcomers, youth, Indigenous workers, persons with disabilities, veterans, mature workers, and visible minorities.

Responsibilities

In this role, you’ll be the person who keeps the kitchen and front-of-house operations moving in sync. From training new team members to resolving customer concerns, your day will involve a mix of leadership, communication, and attention to detail that ensures the location runs at its best.

• Establish methods and schedules to meet daily work demands
• Supervise and co-ordinate staff involved in food preparation and portioning
• Train staff on job duties, sanitation protocols, and safety procedures
• Ensure food and service consistently meet quality control standards
• Requisition food and kitchen supplies as needed
• Maintain records of stock, repairs, sales, and wastage
• Address customer complaints and concerns in a professional manner
• Prepare and submit reports and assist with budget and cost estimates
• Supervise the assembly of trays and delivery of food trolleys

Requirements / Skills

Tim Hortons is looking for someone who is dependable, communicates well, and can adapt quickly in a physically demanding environment. The ideal candidate thrives when leading a small team and takes pride in delivering consistent, high-quality food service.

• Education: Secondary (high) school graduation certificate required
• Experience: 1 to less than 7 months in a food service or related role
• Client focus with a genuine commitment to customer satisfaction
• Excellent oral communication skills for managing staff and addressing customers
• Team player with flexibility to work varied shifts including evenings and weekends
• Physical capability to stand for extended periods in a hot, wet, or odorous work environment
• Attention to detail and dependability in a fast-paced setting

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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