Food Service Supervisor – Tim Hortons – Kelowna, BC

Tim Hortons in Kelowna, BC is looking for an experienced Food Service Supervisor to join their team at the 2415 Highway 97 location. This is a permanent, full-time role with five vacancies available, making it a great opportunity to step into a leadership position at one of Canada’s most recognizable quick-service restaurant chains.

In this role, you’ll be responsible for keeping day-to-day operations running smoothly — from supervising food preparation staff and managing work schedules to ensuring quality control standards are consistently met.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons Kelowna, you’ll oversee a team of 11 to 15 food service counter attendants and food preparers, coordinating their activities to ensure efficient service delivery throughout every shift. Your day will include establishing work methods, estimating ingredient and supply needs, and addressing any customer complaints or concerns in a timely and professional manner.

This is an on-site position operating across a variety of shifts including early mornings, days, evenings, nights, and weekends. You’ll be working in a fast-paced, physically demanding environment, so the ability to stay composed under pressure and meet tight deadlines is essential. Maintaining accurate records of stock, repairs, sales, and wastage — as well as preparing and submitting reports — rounds out the administrative side of the role.

Benefits and Salary

This position offers a wage of $20.15 per hour at 40 hours per week on a permanent full-time basis. Tim Hortons also provides a dental plan and health care plan as part of the benefits package. The employer actively supports inclusive hiring for persons with disabilities, newcomers and refugees, youth, Veterans, Indigenous peoples, mature workers, and visible minorities — and offers a range of mentorship, coaching, and accessibility accommodations.

Responsibilities

The Food Service Supervisor role at Tim Hortons Kelowna covers a broad range of operational and team leadership duties. From the moment your shift starts, you’ll be coordinating staff, monitoring food quality, and making sure everything runs on time in a high-volume food service environment.

• Establish methods to meet work schedules and keep operations running efficiently throughout each shift
• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation practices, and safety procedures
• Estimate ingredients and supplies required for meal preparation to avoid shortages or waste
• Ensure food and service consistently meet quality control standards
• Prepare budget and cost estimates to support effective resource management
• Address customer complaints or concerns promptly and professionally
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports as required by management
• Establish work schedules for a team of 11–15 food service counter attendants and food preparers

Requirements / Skills

Tim Hortons is looking for a candidate who brings both hands-on food service experience and strong people skills to the supervisor role. The ideal applicant is someone who thrives in a fast-paced environment, communicates clearly with their team, and keeps a client-focused mindset at all times.

• Experience: 1 year to less than 2 years of relevant food service experience is required
• Education: No degree, certificate or diploma required
• Client focus — a genuine commitment to guest satisfaction and service quality
• Excellent oral communication skills to lead a diverse team effectively
• Efficient interpersonal skills and the ability to work well as a team player
• Flexibility to work a variety of shifts including early mornings, evenings, nights, and weekends
• Physical capability to handle a demanding environment involving standing for extended periods, bending, crouching, kneeling, and walking

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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