Lead – Apple – Montreal, Quebec

Apple Retail in Montreal, Quebec is looking for a Lead to join their team — someone who thrives on the floor, energises the people around them, and genuinely cares about delivering an exceptional customer experience. This is a role for a natural connector who leads by example and brings out the best in those around them.

As a Lead at Apple Retail, you’ll spend the majority of your time with team members and customers, identifying opportunities, removing roadblocks, and making sure everyone has what they need to do their best work. You’ll work hand-in-hand with the Store Leadership team to keep operations running smoothly while keeping the customer experience front and centre.

About the Role: Lead

This position sits at the intersection of people leadership, sales enablement, and operational readiness. You’ll act as a mentor and role model, communicate store priorities clearly, and make sure the sales strategy gets executed effectively on the floor. From opening and closing procedures to managing team communications in real time, your impact is felt across the whole store.

You’ll also play an important part in fostering an inclusive, respectful workplace — one where every team member feels they belong and is inspired to contribute. Apple’s values of inclusion and diversity aren’t just talked about here; they’re demonstrated in daily actions, and you’ll be expected to lead with that same mindset.

Benefits and Salary

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum. Apple is also known for offering a comprehensive benefits package that includes accessibility support and reasonable accommodations for applicants with disabilities. Apple describes accessibility as a fundamental human right, reflected throughout its culture, benefits, and digital tools.

Responsibilities

As a Lead at Apple Retail Montreal, your day-to-day involves being present on the floor, guiding team members, and keeping both operations and customer interactions running at their best. These responsibilities are central to the store’s performance and the overall Apple customer experience.

• Lead and mentor team members, acting as a role model and encouraging meaningful customer engagement across the store
• Drive customer engagement and sales by applying deep knowledge of Apple products and services while building lasting customer loyalty
• Organise people and workflow on the sales floor, managing relevant communications between team members and leadership to optimise the customer experience
• Communicate sales strategy effectively and in a timely manner, ensuring it is executed in partnership with the Store Leadership team
• Energise and align team members on store performance goals, priorities, and key communications
• Attend to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate
• Address operational needs including opening and closing procedures, cash management, and overrides
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity in daily activities

Requirements / Skills

The ideal candidate brings a mix of retail or sales experience and a genuine passion for developing others. Apple is looking for someone who is comfortable making decisions on the fly, communicates clearly with different audiences, and leads with both confidence and empathy.

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays in the retail store
• Experience in retail or sales, or related work experience that demonstrates customer-facing competence
• Experience mentoring or leading others, whether in a personal or professional context
• Proficiency in written and spoken English; proficiency in written and spoken French is required if the role is based in Quebec (sign language supported)
• Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition
• Conflict resolution skills and the ability to settle differences in productive, constructive ways
• Strong attention to detail and organisation, with the ability to work autonomously and take initiative without close supervision
• Adaptability in a fast-paced environment, making timely decisions using analytics, experience, and sound judgment

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date before submitting your application.

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