Food Service Supervisor – Tim Hortons – Kelowna, BC

Tim Hortons in Kelowna, BC is looking for a Food Service Supervisor to join their team. This is a hands-on leadership role where you’ll be responsible for keeping daily operations running smoothly across a busy fast food and coffee shop environment. If you have a knack for keeping a team organized and motivated under pressure, this position is worth a close look.

Day-to-day, you’ll be working closely with food service counter attendants and food preparers — scheduling shifts, maintaining quality standards, and making sure every guest leaves satisfied. It’s a role that balances team leadership with practical, floor-level involvement in a fast-paced setting.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons Kelowna, you’ll oversee a team of 11–15 staff members across shifts that span mornings, evenings, nights, and weekends. You’ll be responsible for establishing work methods that keep up with tight deadlines and high customer volumes, while also managing records, preparing reports, and estimating ingredient and supply needs for meal preparation.

This role also involves training new staff on job duties, sanitation protocols, and safety procedures — ensuring your team is always equipped to deliver consistent, high-quality service. You’ll address customer concerns directly and help maintain a workplace culture that is welcoming, efficient, and compliant with quality control standards.

Benefits and Salary

This position offers a wage of $20.15 per hour at 40 hours per week. Benefits include a dental plan and a health care plan. Tim Hortons also offers an inclusive workplace with strong support programs for persons with disabilities, newcomers and refugees, youth, and veterans — including mentorship, accessibility accommodations, and diversity training.

Responsibilities

In this supervisory role, you’ll be at the centre of daily operations — from coordinating staff schedules to upholding food safety and quality standards. These responsibilities require someone who can lead by example, stay composed under pressure, and keep the team working toward a shared goal.

• Establish methods to meet work schedules and keep service running efficiently
• Supervise and coordinate the activities of food prep and counter staff
• Train staff on job duties, sanitation practices, and safety procedures
• Estimate ingredients and supplies needed for daily meal preparation
• Ensure food and service meet quality control standards at all times
• Prepare budget and cost estimates to support operational planning
• Address customer complaints and resolve concerns promptly and professionally
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports to management as required
• Establish work schedules for a team of 11–15 employees

Requirements / Skills

The ideal candidate for this role is someone who thrives in a fast-paced food service environment and has at least a year of hands-on experience. Tim Hortons values team players who communicate clearly, stay flexible across shifting priorities, and keep the customer experience front and centre.

• 1 to 2 years of experience in food service or a related supervisory role
• Excellent oral communication to effectively lead and coordinate a team
• Client focus with the ability to address customer concerns professionally
• Flexibility to work various shifts including mornings, evenings, nights, and weekends
• Team player mindset with strong interpersonal skills
• Physical capability to work in a demanding environment — standing, bending, walking for extended periods
• No specific educational credential required — experience is what counts

How to Apply

To apply for this Food Service Supervisor position at Tim Hortons in Kelowna, use the official link below. Make sure your resume is up to date and reflects your relevant supervisory or food service experience before submitting.

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