Enterprise Support Manager – Amazon Web Services – Vancouver, BC

Based in Vancouver, BC, Amazon Web Services (AWS) is looking for an Enterprise Support Manager to join their ES-NAMER-Canada team. This is a leadership role built for someone who genuinely enjoys solving complex problems, working closely with enterprise customers, and guiding a team through the full spectrum of cloud-based technical challenges. If you’ve managed technical teams, held senior customer-facing roles, or have a background in systems, networking, or web development — AWS wants to hear from you.

This position puts you at the intersection of people leadership, executive-level customer engagement, and cloud technology. You’ll be working with some of the world’s most prominent companies, helping them succeed on the AWS platform while mentoring your team and shaping support processes from the inside out. Some travel is involved — up to 25% — so a degree of flexibility and comfort with being on the move is part of the deal.

About the Role: Enterprise Support Manager

As an Enterprise Support Manager at AWS Canada, your primary responsibility is leading a team that delivers high-quality technical support to enterprise clients. You’ll be working directly with senior executives including VPs and C-suite leaders, making relationship management and executive communication central to your day-to-day. Your team will handle issues spanning full application stacks — from Linux and Windows systems all the way up to custom applications — as well as network engineering (Layer 3 and above) and web services integration.

Beyond the technical side, this role has a strong focus on process improvement and operational leadership. You’ll be expected to identify opportunities to strengthen support workflows, contribute to cross-functional initiatives, and help build a team culture that reflects AWS’s inclusive, curious, and high-performance values. Collaboration, mentorship, and a commitment to work-life balance are built into how AWS operates.

Benefits and Salary

AWS offers a base salary range of $141,900 to $236,900 CAD annually for this role in Vancouver, BC. As a total compensation employer, the package may also include sign-on payments and restricted stock units (RSUs), with final compensation determined by experience, qualifications, and location. Additional benefits include comprehensive health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and a range of resources supporting overall health and well-being.

Responsibilities

In this role, you’ll be leading a technical support team that serves some of AWS’s most important enterprise customers. Day-to-day work involves a blend of people management, customer escalations, and strategic process improvement — all within a fast-moving cloud environment where your decisions have a direct impact on customer success.

• Lead and manage a technical support team responsible for full application stack environments including Linux, Windows, and custom applications
• Engage directly with senior enterprise stakeholders at the VP and C-level, building strong, trust-based relationships
• Oversee network support spanning Layer 3 and higher, as well as web-related programming and web services consumption
• Drive process improvements to enhance the quality and efficiency of technical support delivery
• Travel to customer sites and AWS locations as needed, up to 25% of the time
• Mentor and develop team members through knowledge sharing and career growth initiatives
• Collaborate cross-functionally with engineering, sales, and account teams to resolve complex customer issues

Requirements / Skills

The ideal candidate brings a strong technical foundation combined with proven experience managing teams and navigating enterprise-level customer relationships. AWS values diverse career paths and encourages applicants whose experience may not follow a traditional trajectory to apply — what matters most is your ability to lead, solve problems, and communicate effectively at a senior level.

• 4+ years of technical team management experience in a hands-on leadership capacity
• 5+ years of direct customer engagement, specifically supporting senior executives at the VP or C-suite level
• Experience with enterprise software companies and the complexities of large-scale technical environments
• Systems administration, network engineering, or software development background (preferred)
• Technical account management, consulting, or business relationship management experience (preferred)
• Familiarity with AWS services or other cloud platforms (preferred)

How to Apply

To apply for this Enterprise Support Manager position at AWS Canada, use the official application link below. Make sure your resume is up to date and reflects your relevant technical leadership and customer engagement experience before submitting.

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