Customer Success Manager (Transformation Advisor) – Amazon Web Services – Vancouver, BC

Amazon Web Services Canada is hiring a Customer Success Manager (Transformation Advisor) to join its Independent Software Vendor (ISV) team — a role built for professionals who operate comfortably at the intersection of cloud strategy, business transformation, and customer partnership. With positions available in both Vancouver, BC and Toronto, ON, this is a rare opportunity to work with some of Canada’s most innovative software companies during a pivotal moment in the industry.

You’ll own the success of a portfolio of Canadian ISV accounts, guiding them through multi-year cloud, SaaS, and AI transformation journeys. The goal isn’t just adoption — it’s helping these companies build genuine competitive advantage on AWS by migrating critical workloads, accelerating generative AI and agentic capability adoption, and translating technology investments into measurable business outcomes.

About the Role: Customer Success Manager (Transformation Advisor)

In this position, you’ll serve as the connective tissue between ISV customers and the broader AWS ecosystem — including Sales, Solutions Architecture, Support, Professional Services, and Partner teams. You’ll lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership inside ISV accounts. Whether you’re helping a VP of Product understand the business case for migrating a core platform to AWS or facilitating alignment between an ISV’s engineering team and AWS Solutions Architecture, your ability to bridge technical depth with executive communication will be central to your success.

You don’t need to build cloud infrastructure, but you do need to understand it well enough to earn the trust of the engineers who do. This role demands structured delivery rigour, proactive risk identification, and a genuine drive to raise the bar — both for your customers and for how AWS delivers customer success across Canada.

Benefits and Salary

The base salary for this role ranges from $99,900 to $166,900 CAD annually, depending on location, experience, and qualifications. As a total compensation company, Amazon’s package may also include sign-on payments and Restricted Stock Units (RSUs). Benefits include comprehensive health insurance (medical, dental, vision, prescription, basic life and AD&D coverage), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.

Responsibilities

This role covers a wide range of strategic and operational activities across your ISV portfolio. From driving customer outcomes and orchestrating cross-functional AWS teams to leading executive-level engagements and maintaining portfolio health monitoring, each responsibility requires both technical fluency and strong business acumen. Here’s what the day-to-day looks like:

• Own customer success for a portfolio of ISV accounts, working backwards from each customer’s strategic milestones to define a clear path to value realization
• Lead roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestone planning that accelerate cloud and AI journeys
• Support generative AI and agentic capability adoption, helping ISVs understand how these technologies are reshaping how software is built, delivered, and monetized
• Orchestrate across AWS teams — Sales, Solutions Architecture, Support, Professional Services, and Partner teams — to ensure coordinated, high-quality engagement
• Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
• Translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers
• Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed
• Proactively manage risks — technical, organizational, and commercial — and drive mitigation plans before issues escalate
• Contribute to repeatable mechanisms and internal enablement by sharing learnings from customer engagements to raise the bar for AWS customer success in Canada

Requirements / Skills

The ideal candidate brings a strong foundation in enterprise IT, a track record of leading complex technical programs, and the communication skills to engage confidently at the executive level. AWS values candidates who can think strategically, operate with rigour, and genuinely advocate for customer outcomes. Here’s what you’ll need to bring:

• 5+ years of experience in enterprise IT as a vendor, consultant, or in a role managing or working with technical programs
• 3+ years leading large-scale technical or engineering programs with demonstrated thought leadership, business case development, and successful program completion
• Experience architecting, migrating, transforming, or modernizing customer requirements to the cloud
• AWS or other cloud certification is considered an asset (preferred)
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field (preferred)

How to Apply

To apply, visit the official Amazon job posting using the link below. Make sure your resume is up to date and tailored to reflect your experience with cloud transformation, enterprise program management, and customer success before submitting.

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