Customer Success Manager (Transformation Advisor) – Amazon Web Services – Vancouver, BC

If you’re the kind of professional who thrives at the intersection of enterprise technology strategy and executive-level relationship management, this role at Amazon Web Services (AWS) in Vancouver, BC is worth a close look. As a Customer Success Manager (Transformation Advisor) on the Enterprise Retail & CPG team, you’ll be a critical partner guiding some of Canada’s largest organizations through their cloud and AI transformation journeys.

This is a high-visibility, strategic role where you’ll work across Sales, Solutions Architecture, Professional Services, and Support to ensure AWS teams are aligned and delivering real outcomes for enterprise customers. From co-designing cloud migration strategies to leading executive briefings and innovation summits, your work will directly shape how major retail and consumer goods companies evolve in the cloud.

About the Role: Customer Success Manager (Transformation Advisor)

The Customer Success Manager is responsible for accelerating customers’ adoption of AWS cloud services and emerging AI technologies. You’ll work backwards from customer milestones, translating high-level strategic account plans into concrete, executable actions. Whether you’re advising a CFO on a complex AI business case or aligning a cross-functional stakeholder group on a critical workload migration, you’ll need to operate equally well in the boardroom and the project war room.

Collaboration and cross-functional leadership are central to this role. You’ll serve as a peer leader across internal AWS teams while building deep trust with customer executives and technologists alike. Strong governance frameworks, structured delivery mechanisms, and a customer-first mindset are the hallmarks of success in this position. You don’t need to build cloud infrastructure yourself — but you need to understand it well enough to earn the respect of the engineers who do.

Benefits and Salary

The base salary range for this position in Vancouver, BC is $99,900 to $166,900 CAD annually. As part of a total compensation package, AWS may also offer sign-on payments and restricted stock units (RSUs), with final compensation determined by experience, qualifications, and location. Employees also receive a comprehensive benefits package including health insurance (medical, dental, vision, prescription, and basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and access to additional health and well-being resources. Ongoing mentorship, career development programs, and a culture of continuous learning round out the package.

Responsibilities

In this role, your day-to-day work is a blend of strategic planning, program coordination, and executive relationship management. You’ll be equally focused on removing barriers that slow customer transformation and on building the internal momentum needed to sustain long-term cloud adoption and innovation.

• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches
• Identify and address systemic barriers that stall customers in their transformation journeys, helping them build governance frameworks, operating models, and data infrastructure
• Lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology teams
• Provide program-wide visibility and coordination across multiple workstreams using structured delivery mechanisms and measurement frameworks
• Translate strategic account plan initiatives into executable action items, working backwards from key customer milestones
• Develop repeatable mechanisms and contribute to internal enablement, sharing best practices and thought leadership to advance the cloud ecosystem
• Evangelize AWS services and influence customer adoption of cloud and AI solutions aligned to their business ambitions

Requirements / Skills

The right candidate brings a rare combination of technical credibility and executive communication skills. AWS is looking for someone who’s comfortable engaging with engineers and C-suite leaders in the same week — and who has a track record of guiding enterprise organizations through large-scale technology change.

• 3+ years leading large-scale technical or engineering programs, with demonstrated thought leadership, business case development, and successful program delivery
• 3+ years of customer-facing experience engaging with executive and technical stakeholders to solve business challenges using advanced technologies
• Experience leading cross-functional transformation project teams, working across broad functional groups within complex, matrixed organizations
• Proven ability to engage and influence senior executives, with a strong understanding of enterprise decision-making processes
• AWS or other cloud certification (preferred)
• Experience with cloud migrations and modernization projects, including familiarity with cloud infrastructure services (preferred)

How to Apply

To apply for this Customer Success Manager position at AWS, use the link below to access the official Amazon job posting. Make sure your resume is up to date and reflects your relevant cloud transformation and enterprise customer experience before submitting.

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