Customer Service Rep – Warehouse – Hillebrand Gori – Delta, BC

Hillebrand Gori Canada is looking for a Customer Service Rep – Warehouse to join their team in Delta, British Columbia. This role sits at the intersection of logistics coordination and client relations, making it a solid fit for someone who thrives in a fast-paced supply chain environment and enjoys solving problems on the fly.

Day to day, you’ll be the connective tissue between internal teams — operations, sales, warehouse, dispatch — and external customers. Whether you’re processing orders, resolving shipment discrepancies, or supporting the sales team with quotes and account details, your work keeps the supply chain running smoothly and customers satisfied.

About the Role: Customer Service Rep – Warehouse

In this position, you’ll assist in planning and managing customer logistics and inventory operations within a warehouse setting. You’ll be responsible for ensuring efficient processes across multiple transport modes while working closely with internal departments and external partners. The goal is simple: deliver fast, accurate, and reliable service to Hillebrand Gori’s valued customer base.

You’ll also play an active part in identifying process improvements, maintaining customer relationships, and spotting upsell opportunities — all while following company procedures and keeping your records tight. Collaboration is key here; you’ll regularly coordinate with customer service, warehouse, dispatch, and driver teams to hit timelines and resolve issues efficiently.

Benefits and Salary

Hillebrand Gori offers a competitive total compensation package of $45,000–$55,000 CAD, based on experience, along with a bonus incentive plan. Employees also receive comprehensive benefits including medical, dental, and vision coverage, a generous PTO plan, and an RRSP match. Beyond compensation, you’ll be part of a diverse and dynamic culture that emphasizes inclusion, growth, and professional development.

Responsibilities

This role covers a broad range of logistics and customer-facing tasks. From order management to issue resolution, every responsibility contributes directly to the efficiency of the supply chain and the satisfaction of Hillebrand Gori’s clients.

• Manage customer logistics operations to ensure efficient and accurate supply chain processes
• Process and update customer orders in the system, keeping records current and reliable
• Verify shipments, pricing, and invoices; create and distribute reports as needed
• Handle and resolve issues or exceptions raised by customers or internal teams promptly
• Maintain accurate inventory and order records; respond to customer inquiries in a timely manner
• Support the sales team with quotes, billing corrections, and account information requests
• Coordinate with internal teams — customer service, warehouse, dispatch, and drivers — to resolve issues and meet deadlines
• Build and maintain customer relationships, identify upsell opportunities, and follow up on recurring issues
• Identify ongoing process inefficiencies and suggest practical improvements

Requirements / Skills

The ideal candidate brings hands-on experience in logistics or supply chain and is comfortable juggling multiple priorities in a busy warehouse environment. Hillebrand Gori values people who are action-oriented, collaborative, and adaptable — traits that are just as important as the technical qualifications.

• 2+ years of experience in logistics, shipping, or supply chain is required
• Container drayage or port experience is considered a strong asset
• Familiarity with transportation management systems (TMS) is preferred
• Strong attention to detail and effective communication skills, both written and verbal
• Ability to manage priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office — particularly Excel, Outlook, and Teams
• Problem-solving mindset with the ability to identify and suggest solutions for customers and the broader team

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and reflects your relevant experience in logistics and customer service before submitting.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Hillebrand Gori in Delta.