Customer Experience Specialist – Tesla – Toronto, ON

Tesla’s Toronto showroom is looking for a Customer Experience Specialist who thrives on meaningful conversation, genuine enthusiasm for technology, and delivering memorable moments to every person who walks through the door. This is a front-line role where you represent not just a product, but a mission — accelerating the world’s transition to sustainable energy.

From the first greeting in the showroom to the final handoff at vehicle delivery, you’ll be the face of Tesla for customers at every stage of their journey. Whether you’re walking someone through a Full Self-Driving demonstration, scheduling a test drive, or guiding a new owner through their first experience with their vehicle, this role is equal parts sales, education, and customer service.

About the Role: Customer Experience Specialist

As a Customer Experience Specialist at Tesla in Toronto, you’ll be responsible for creating a welcoming, personalized experience for every guest. You’ll educate visitors on Tesla’s full product lineup, build customer profiles to match people with the right vehicle, and ensure new owners leave feeling confident and excited. The role spans both showroom engagement and delivery orientation, making it one of the most varied customer-facing positions in the company.

You’ll also contribute to the health of the sales pipeline by capturing leads, scheduling test drives, and identifying high-intent buyers. Working in a retail environment with evening, weekend, and holiday availability is part of the role, and you’ll need to hold a valid driver’s licence as well as a motor vehicle salesperson licence issued by the Ontario provincial regulator.

Benefits and Salary

Tesla offers a competitive compensation package and the opportunity to be part of one of the most recognized and forward-thinking companies in the world. While specific salary details are not listed in this posting, Tesla is known for offering benefits that reflect its commitment to its people, including health coverage and a strong team culture built around innovation and purpose.

Responsibilities

In this role, your day-to-day work centres on building real connections with customers and guiding them through one of the most significant purchases they’ll make. Every interaction — from a casual walk-in to a scheduled delivery — is an opportunity to reinforce why Tesla’s mission matters and to leave a lasting impression.

• Welcome and engage walk-in guests promptly and personally, creating an environment where they feel comfortable and valued
• Build customer profiles through meaningful conversation to understand what brought them in, their timeline, and their interest in Tesla vehicles
• Educate and inspire guests by answering questions and curating tailored product experiences, including demo drives and Full Self-Driving demonstrations
• Conduct delivery orientations that highlight key features and benefits, ensuring new owners feel confident and excited about their vehicle
• Support the sales pipeline by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Deliver outstanding customer service to both prospective and existing Tesla owners at every touchpoint
• Complete additional tasks as assigned to support overall business needs

Requirements / Skills

Tesla is looking for someone who brings genuine passion for the brand and a natural ability to connect with people from all walks of life. The ideal candidate combines customer service expertise with a curious, detail-oriented mindset and a commitment to continuous learning in the EV industry.

• 1+ years of customer service and/or sales experience with a proven track record of meeting and exceeding goals
• Passion for Tesla’s mission and a genuine interest in EV industry trends and local incentives
• Strong communication skills — both written and verbal — along with high attention to detail and organizational ability
• Proficiency with Microsoft Office Suite and CRM tools to manage customer data and interactions effectively
• Availability to work evenings, weekends, and holidays in a retail environment
• Valid Class 5, G, or G2 driver’s licence (Canadian) is required
• Motor vehicle salesperson licence/certificate issued by the Ontario provincial regulator — this is a condition of employment for this role

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and that you’ve confirmed your eligibility for an Ontario motor vehicle salesperson licence before submitting.

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