Operations Specialist, Sales, Service, Delivery & Collision Finance – Tesla – Toronto, ON

Tesla is looking for an Operations Specialist, Sales, Service, Delivery & Collision Finance to join their team in Toronto, Ontario. This is a full-time role sitting at the intersection of finance operations and customer experience, where you’ll play a central part in keeping vehicle transactions — across new and used cars — running smoothly and accurately.

Day to day, you’ll be managing payment verification, resolving revenue recognition cases, and working alongside Sales, Service, and Delivery teams to ensure every vehicle that leaves a Tesla location has been properly accounted for. It’s a role that demands both precision and people skills in equal measure.

About the Role: Operations Specialist

At its core, this position is about safeguarding financial integrity across Tesla’s vehicle operations. You’ll be the person ensuring that every transaction — whether it’s a delivery, service visit, or collision repair — is fully paid before the vehicle departs. That means managing payment allocations, overpayments, and underpayments, and serving as the final auditor on all transactions processed through your sites.

Beyond the numbers, you’ll be the bridge between finance and frontline teams. Collaboration with B2C and B2B Account Managers is a regular part of the job, as is proactively identifying process improvements and escalating issues before they become problems. Compliance with internal policies and financial regulations is non-negotiable in this role — you’ll be expected to uphold industry standards at every step.

Benefits and Salary

Tesla offers competitive compensation for this position, with the Accounting Support Specialist II level coming in at $26.40 – $39.60 per hour, plus cash and stock awards. As a full-time employee, you’ll be eligible for a strong benefits package from day one, including company-paid Health, Dental, Vision, Life, and Disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, paid sick and vacation time, paid holidays, the Tesla Babies program, and access to Tesla product discounts and a perks program.

Responsibilities

This role touches nearly every part of Tesla’s vehicle transaction cycle. From verifying payments at the point of delivery to leading revenue recognition case resolution, the Operations Specialist keeps the financial side of Sales, Service, Delivery, and Collision running without disruption. Here’s what you can expect to handle on a regular basis:

• Verify full payment for every vehicle departing the facility, across delivery, service, and collision channels, to protect revenue and mitigate financial risk
• Lead resolution of revenue recognition cases, overseeing payment operations including allocations, overpayments, and underpayments for your sites
• Collaborate closely with local Sales, Service, and Delivery teams to ensure seamless vehicle transactions and a streamlined finance customer experience
• Conduct outbound calls to proactively contact customers regarding overdue account issues
• Oversee financial operations across your customer portfolio, including finance applications, purchase orders, and funding, while working with B2C and B2B Account Managers
• Identify and implement process improvement initiatives continuously, in partnership with Account Managers
• Monitor compliance with all internal policies, financial regulations, and industry standards, serving as the final auditor on all transactions
• Anticipate and escalate potential issues to appropriate Account Managers to maintain customer satisfaction and operational readiness

Requirements / Skills

The right candidate for this role brings a solid background in finance or operations, paired with genuine comfort in customer-facing situations. Tesla is looking for someone who can manage competing priorities without dropping the ball on accuracy, and who thrives in a fast-paced retail environment where the pace doesn’t slow down on weekends or holidays.

• Stakeholder management experience within a fast-paced operations or finance environment is required
• 2+ years in a customer-facing role, preferably in sales, delivery, automotive finance, or operations
• Strong organizational skills and attention to detail, with a commitment to financial accuracy throughout all processes
• Proficiency in MS Office Suite, including Excel, Word, and PowerPoint
• Excellent written and verbal communication skills for engaging with both customers and internal teams
• Experience in collections, outbound customer contact, or contact centre operations is considered an asset
• Availability to work evenings, weekends, and holidays in a retail environment
• Valid Class 5, G, or G2 driver’s licence for Canada is required

How to Apply

To apply, visit the official Tesla job posting using the link below. Make sure your resume is up to date before submitting your application.

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