Customer Experience Specialist – Tesla – Dieppe, New Brunswick

Tesla’s showroom in Dieppe, New Brunswick is looking for a Customer Experience Specialist who genuinely loves connecting with people and is enthusiastic about the future of sustainable transportation. This is a front-line role where you’ll be the face of the brand — greeting guests, guiding them through the Tesla lineup, and making sure every vehicle delivery feels as memorable as the car itself.

From the moment a customer walks through the showroom door to the day they drive away in their new Tesla, you’ll be there at every step. Whether it’s arranging demo drives, walking someone through Full Self-Driving capabilities, or conducting a thorough delivery orientation, your goal is to make the entire experience as impressive as the product.

About the Role: Customer Experience Specialist

As a Customer Experience Specialist, you’ll engage walk-in guests with warmth and purpose — learning about their needs, matching them with the right Tesla model, and building genuine connections that turn curious visitors into confident owners. You’ll work across both the sales and delivery sides of the customer journey, maintaining a full picture of where each customer is in their buying process.

This role also requires solid organizational skills and comfort with CRM tools and Microsoft Office Suite, as you’ll be logging guest information, scheduling test drives, and supporting the broader sales pipeline. You’ll work in a retail environment that includes evenings, weekends, and holidays, so flexibility is essential.

Benefits and Salary

Tesla offers a competitive total compensation package that reflects its position as a leader in the electric vehicle industry. While specific salary figures for this role were not listed in the posting, employees at Tesla typically benefit from a robust package that may include health and wellness coverage, employee stock purchase options, and access to ongoing professional development within a globally recognized company.

Responsibilities

Day-to-day, you’ll be the primary point of contact for guests visiting the Tesla showroom in Dieppe. Your work spans both the pre-sale and delivery experience, meaning no two days look exactly the same — and your ability to read people and adapt your approach will be key to your success.

• Welcome and engage walk-in guests promptly and personally, creating a warm and inviting atmosphere from the first interaction
• Build customer profiles through meaningful conversation, understanding each guest’s background, motivation, and purchase timeline
• Inspire and educate guests by answering product questions and delivering tailored experiences including demo drives and Full Self-Driving demonstrations
• Conduct delivery orientations that highlight key vehicle features, ensuring new owners feel confident and excited on pickup day
• Support the sales pipeline by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Deliver exceptional customer service to all current and prospective Tesla owners at every touchpoint
• Complete additional tasks as assigned to meet evolving business needs

Requirements / Skills

The ideal candidate brings at least a year of customer service or sales experience and a genuine interest in electric vehicles and clean energy. Tesla values people who are organized, communicative, and driven to meet — and exceed — goals in a fast-moving retail setting.

• 1+ years of customer service and/or sales experience with a demonstrated track record of hitting targets
• Passion for Tesla’s mission and a solid understanding of EV industry trends and local incentives
• Strong communication skills — both written and verbal — along with excellent attention to detail
• Proficiency with Microsoft Office Suite and CRM tools for managing customer data and scheduling
• Team-oriented mindset and a reliable, professional work ethic
• Flexibility to work evenings, weekends, and holidays in a retail environment
• Valid Class 5, G, or G2 driver’s licence (Canadian) required

How to Apply

To apply for this Customer Experience Specialist position at Tesla in Dieppe, use the official link below. Make sure your resume is up to date and reflects your customer-facing experience before submitting.

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