Tesla Advisor, Inside Sales Outbound Call Center – Tesla – Nepean, ON

Tesla is searching for a driven and customer-focused Tesla Advisor, Inside Sales Outbound Call Center to join their team in Nepean, Ontario. This full-time, onsite role puts you at the front line of Tesla’s mission to accelerate the world’s transition to sustainable energy — and your work directly shapes how customers experience the brand from first contact through to delivery.

This isn’t a typical sales role. You’ll be guiding customers through one of the most exciting purchases of their lives, handling everything from inbound leads and test drive scheduling to delivery coordination and lease-end support. If you thrive in a high-energy environment and love connecting with people, this could be the right fit.

About the Role: Tesla Advisor, Inside Sales Outbound Call Center

As a Tesla Advisor, your primary focus is engaging customers in a consultative, relationship-driven way to influence purchasing decisions and support them through the complete sales and delivery process. You’ll work across multiple channels — phone, SMS, email, and chat — maintaining a high-volume pipeline while hitting both personal and team monthly metrics. This role demands sharp time management, strong communication, and the ability to present complex technical information in a clear and approachable way.

Collaboration is a big part of the job. You’ll work cross-functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure every customer has an outstanding experience. You’ll also serve as the primary point of contact for existing Tesla owners navigating lease-end or trade-in decisions. Availability for evening hours, weekends, and holidays is required for this position.

Benefits and Salary

Tesla offers a competitive compensation package for this role. The Inside Sales Advisor I level pays between $19.01 and $28.51 per hour, while the Tesla Advisor level ranges from $23.76 to $35.64 per hour. Both levels include cash and stock awards in addition to base pay. As a full-time Tesla employee, you’ll be eligible from day one for company-paid Health, Dental, Vision, Life, and Disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, paid sick and vacation time, paid holidays, the Tesla Babies program, and Tesla product discounts, fitness discounts, and a perks program. Pay offered may vary based on market location, knowledge, skills, and experience.

Responsibilities

Day to day, you’ll be managing a fast-moving pipeline of customer interactions across multiple communication channels, always keeping the focus on delivering an exceptional, consultative customer experience. Your ability to stay organized, shift priorities fluidly, and maintain professionalism under pressure will be key to success in this role.

• Deliver the highest level of verbal and written customer service through phone, SMS, email, and chat in a timely and professional manner
• Maintain a high-volume pipeline using top-tier organization and time management skills while achieving personal and group monthly metrics
• Assist clients in preparation for delivery post-order and sustain their enthusiasm about joining the Tesla brand
• Collaborate cross-functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
• Serve as the main point of contact for existing Tesla owners navigating lease-end or trade-in journeys, executing on all options including new Tesla purchases
• Present technical information persuasively and clearly to a wide range of audiences
• Work evening hours, weekends, and holidays as required in an office environment

Requirements / Skills

Tesla is looking for candidates who are energetic, highly organized, and team-oriented, with a demonstrated ability to thrive in a fast-paced business environment. Receptiveness to ongoing coaching and a genuine passion for delivering excellent customer experiences are just as important as your technical skills and professional background.

• Experience in sales or customer-facing roles is an asset for this position
• Strong verbal and written communication skills, including excellent listening and reading abilities
• Ability to speak persuasively and confidently while presenting technical information in a clear, accessible manner to diverse audiences
• Effective prioritization skills with the ability to handle shifting priorities and meet deadlines
• Ability to work independently and collaboratively within a team environment
• Availability for evening hours, weekends, and holidays in an office setting
• Proficiency with standard corporate productivity tools including Microsoft Outlook, Microsoft Office, and internet navigation

How to Apply

To apply, visit the official Tesla job posting using the link below. Make sure your resume is up to date before submitting your application.

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