Business Development & Inside Sales Supervisor – DHL – Lachine, QC
Location: Montreal, QC | Company: DHL
DHL Express — the #1 Express Delivery and Logistics Company in the world — is looking for a driven and experienced Business Development & Inside Sales Supervisor to join their team in Lachine, Quebec. If you’re someone who thrives on leading high-performing sales teams and turning strategy into results, this role is worth a close look.
In this position, you’ll sit at the intersection of team leadership, sales strategy, and process optimization. Day to day, you’ll be guiding a team of Business Development and Inside Sales Representatives, helping them hit targets, sharpening their skills, and making sure the broader business development goals stay on track.
About the Role: Business Development & Inside Sales Supervisor
As the Inside Sales Supervisor at DHL Express in Lachine, you’ll take ownership of the team’s performance from the ground up. That means setting clear expectations, running daily Performance Dialogues, delivering monthly business reviews, and conducting face-to-face coaching sessions. You’ll also work cross-functionally with other departments to make sure your team’s sales strategies line up with company-wide objectives.
A strong focus on compliance, standardized sales procedures, and quality monitoring is central to this role. You’ll be leveraging DHL’s proprietary sales tools — including GSIP, GSS, Comet, GSRT, and RpD/SpD — to grow revenue, increase shipments, and generate new business. Collaboration, professionalism, and accountability are all part of the culture you’ll be expected to build and maintain.
Benefits and Salary
DHL is committed to making its workplace one of the best in the industry. Employees enjoy competitive salaries along with a range of programs, services, and benefits designed to support both professional growth and personal well-being. The company promotes a culture of flexibility, innovation, and fun — with a genuine emphasis on personal commitment to colleagues and the broader community.
Job Details
🏢 Company: DHL Express
📍 Location: Lachine, Quebec, Canada
📌 Job Type: Permanent
Responsibilities
This role covers a wide scope — from frontline team coaching to high-level sales forecasting and stakeholder presentations. The Inside Sales Supervisor plays a critical part in shaping daily team culture while ensuring long-term business development goals are met with precision and consistency.
- Lead and mentor a team of Inside Sales Representatives, setting clear performance expectations and fostering a collaborative team culture
- Conduct daily Performance Dialogues and regular performance reviews to keep the team focused and aligned
- Develop and implement effective inside sales strategies to achieve sales targets and business objectives
- Prepare monthly, quarterly, and annual sales forecasts and conduct monthly business reviews with the team
- Analyze and optimize sales processes continuously to enhance efficiency and adherence to best practices
- Leverage DHL’s sales tools (GSIP, GSS, Comet, GSRT, RpD/SpD) to grow revenue, shipments, and generate new business
- Monitor KPIs and generate sales reports to identify trends, opportunities, and areas for improvement
- Deliver training sessions and ongoing coaching to address performance gaps and support Individual Development Plans
- Communicate effectively with diverse stakeholders through business briefings, presentations, and key business updates
- Oversee special projects and DHL Champion initiatives as required
Requirements / Skills
DHL is looking for a candidate who brings both sales expertise and genuine leadership ability to the table. The ideal person is results-driven, analytically minded, and comfortable coaching others while managing complex priorities across the team.
- 2+ years of experience in a customer-facing sales role, with a demonstrated track record of meeting and exceeding targets
- Supervisory experience is preferred — the ability to coach, motivate, and guide a sales team is key
- Strong leadership skills with a collaborative approach and a genuine desire to help others succeed
- Business acumen and familiarity with logistics or express delivery services, including knowledge of DHL’s offerings
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) as well as database and web-based applications
- Excellent verbal and written communication skills in English, with the ability to tailor messaging for diverse audiences
- Strong analytical and organizational skills to monitor KPIs, interpret sales data, and drive continuous improvement
How to Apply
To apply for this Business Development & Inside Sales Supervisor position at DHL Express in Lachine, use the link below to access the official job posting. Make sure your resume is current and tailored to the role before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Business Development & Inside Sales Supervisor role at DHL Express in Lachine is perfect for candidates who excel in sales leadership, team coaching, and strategic planning. On your resume, emphasize any experience with inside sales management, performance monitoring, and your ability to work in a fast-paced environment. If you’ve previously worked in logistics, express delivery, or B2B sales, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like inside sales, KPI management, and team leadership that appear in the posting. Quantify your achievements where possible (e.g., “exceeded quarterly sales targets by 15%” or “coached a team of 8 sales representatives”). Write a brief cover letter expressing your genuine interest in DHL Express and why you’re a strong fit for this opportunity in Lachine. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research DHL Express‘s values, global reach, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and sales management skills. Common questions may include scenarios about handling underperforming team members, developing sales strategies, and managing competing priorities. Dress appropriately for a logistics and corporate sales environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.