Bilingual Business Development Representative – DHL Express – Lachine, QC

DHL Express — one of the world’s most recognized logistics companies — is looking for a Bilingual Business Development Representative to join their team in Lachine, Quebec. If you’re a driven sales professional who thrives on building new business relationships and wants to work with a global brand, this could be the right move for your career.

This role sits at the intersection of inside sales, account management, and customer relationship development. You’ll be reaching out to businesses across Canada, qualifying prospects, promoting DHL’s Express services, and eventually managing a portfolio of small-business accounts — all while developing your skills through world-class training programs.

About the Role: Bilingual Business Development Representative

At the heart of this position is Canada-wide B2B outbound sales — no industry restrictions. You’ll use DHL’s CRM system to qualify prospects via telephone, email, and online platforms, while promoting DHL Express services to both new and existing clients. Over time, you’ll take on responsibility for re-activating, onboarding, and managing small-business accounts that already use DHL services. You’ll also work to identify growth opportunities and collaborate across multiple sales channels to drive revenue.

This role involves regular collaboration with your supervisor for coaching and feedback, as well as coordination across departments on lead initiatives. You’ll be expected to practice pipeline management, utilize commercial tools to maximize revenue, and continuously work toward exceeding your sales targets. A hybrid work model means flexibility between office and home days.

Benefits and Salary

DHL Express offers a lucrative uncapped performance-based commission structure with an OTE of $60,000–$100,000. Beyond earnings potential, the company provides a comprehensive benefits package that includes dental, medical, and RRSP contributions, along with 3 weeks of annual vacation and personal days. Employees also have access to a hybrid work environment, an Employee & Family Assistance Program, employee discounts and perks, and professional development opportunities including 1:1 coaching, an Individual Development Plan, and the Certified International Specialist training program.

Responsibilities

As a Business Development Representative at DHL Express, your day-to-day revolves around identifying, contacting, and converting business prospects across Canada. These responsibilities are central to growing DHL’s client base and ensuring excellent service for existing accounts.

• Prospect and qualify potential clients through telephone, email, and online platforms using DHL’s CRM system
• Promote DHL Express services to new and existing clients, acting as their primary point of contact
• Resolve client queries and issues promptly and appropriately to maintain strong business relationships
• Coordinate with internal departments on lead generation initiatives and sales strategies
• Re-activate and onboard small-sized business accounts using DHL Express services 3–6 times per year
• Identify growth opportunities for increased service usage and collaborate with various sales channels
• Utilize commercial tools to maximize revenue growth and manage your sales pipeline effectively
• Work with your supervisor on a regular basis to receive feedback and refine your approach

Requirements / Skills

DHL Express is looking for a self-motivated sales professional who is results-driven, resilient, and ready to grow within a global organization. The ideal candidate brings a strong phone presence, genuine drive to exceed targets, and the ability to manage their time and tasks effectively in a fast-paced environment.

• College or university degree or 1–2 years of prior sales experience
• CRM experience — prior use of a Customer Relationship Management tool is preferred
• Proficiency in Microsoft Office for day-to-day business communications and reporting
• Outstanding phone presence with the ability to build rapport quickly with prospective clients
• Self-motivated and results-oriented with a commitment to exceeding sales targets
• Strong time management skills with the ability to prioritize tasks strategically
• Bilingualism in French or Mandarin is a plus, as is geographic mobility

How to Apply

To apply, use the official link below to submit your application through DHL’s careers portal. Make sure your resume is up to date and highlights any relevant sales or CRM experience before applying.

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