Bilingual Business Development Representative – DHL Express – Lachine, QC

DHL Express, one of the world’s leading logistics companies operating in over 220 countries, is looking for a Bilingual Business Development Representative to join their team in Lachine, Quebec. If you’re a driven, results-oriented sales professional who thrives on building relationships and growing business accounts, this role offers real earning potential and long-term career growth.

This is a Canada-wide B2B sales position where you’ll be reaching out to prospects across industries via phone, email, and online platforms — with no limits on the sectors you can pursue. From qualifying leads and onboarding new accounts to managing existing clients and maximizing revenue through DHL Express’s commercial tools, the day-to-day work is dynamic and fast-moving.

About the Role: Bilingual Business Development Representative

Starting out, you’ll be using DHL’s CRM system to qualify prospects, promote DHL Express services to new and existing clients, and act as a point of contact for client queries and issues. You’ll coordinate with internal departments on lead initiatives and work closely with your supervisor for regular feedback and coaching. Over time, the role expands into account management — re-activating, onboarding, and managing small-sized business accounts with the goal of increasing service frequency and revenue.

Success in this role requires strong pipeline management skills, the ability to identify growth opportunities, and a collaborative approach when working with different sales channels across the organization. You’ll have access to a Certified International Specialist training program and a “Sell Like Never Before” sales training program to sharpen your skills and strategies.

Benefits and Salary

DHL Express offers a lucrative uncapped performance-based commission structure with an OTE (On-Target Earnings) of $60,000–$100,000. Beyond earnings, the company provides a comprehensive benefits package including dental, medical, and RRSP contributions. Employees also enjoy a hybrid work environment with both in-office and work-from-home days, 3 weeks of annual vacation plus personal days, employee discounts and perks, and access to an Employee & Family Assistance Program. Professional development is a priority, with 1:1 coaching, an Individual Development Plan, and clear career advancement pathways.

Responsibilities

As a Bilingual Business Development Representative at DHL Express, your core focus will be generating new business and supporting existing accounts across Canada. You’ll play a key role in driving revenue growth by identifying opportunities, managing your pipeline, and ensuring clients receive outstanding service throughout their relationship with DHL.

• Qualify prospects via telephone, email, and online platforms using DHL’s CRM system
• Promote DHL Express services to both new and existing clients across a wide range of industries
• Act as the primary point of contact for clients, addressing queries and resolving issues in a timely manner
• Coordinate with internal departments on lead initiatives and collaborative sales efforts
• Re-activate, onboard, and manage small-sized business accounts with moderate service frequency
• Identify growth opportunities and work with various sales channels to increase service usage
• Utilize commercial tools to maximize revenue growth and manage your sales pipeline effectively
• Work with your supervisor on a regular basis for feedback and performance development

Requirements / Skills

The ideal candidate is a self-motivated, resilient individual with a passion for sales and a drive to exceed targets. DHL Express values candidates who can build strong client relationships and operate effectively in a fast-paced, results-driven environment. Being bilingual is a definite asset for this role.

• College or University degree, or 1–2 years of prior sales experience
• Experience with a CRM tool (Customer Relationship Management software)
• Proficiency with Microsoft Office applications
• Outstanding phone presence with the ability to build rapport quickly with prospective clients
• Self-motivated and driven to plan, execute, and exceed sales targets
• Strong time management skills with the ability to prioritize tasks strategically in a fast-paced setting
• Bilingual in French or Mandarin, or being geographically mobile, is considered an asset
• Positive attitude, resiliency, and the perseverance to succeed in a competitive sales environment

How to Apply

To apply for this Bilingual Business Development Representative position at DHL Express in Lachine, use the official application link below. Make sure your resume is up to date and tailored to reflect your sales experience before submitting.

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