Area Manager II – Amazon – St. Thomas, ON

Amazon is hiring an Area Manager II for its fulfillment operations in St. Thomas, Ontario. This is a full-time leadership role within Amazon’s WW Operations network — a massive logistics ecosystem that delivers millions of packages to customers across the country every single day. If you thrive on managing large teams, driving operational improvements, and making data-backed decisions at scale, this position is worth a close look.

As an Area Manager II, you won’t just be overseeing day-to-day tasks — you’ll be acting as a strategic operations leader, coaching a team of up to 80 associates, partnering cross-functionally with HR, Safety, Quality, and Engineering, and implementing process improvements that ripple across multiple workflows and hundreds of people.

About the Role: Area Manager II

This position sits within Amazon’s fulfillment centre operations, where the work spans three core workflow stages: first mile (product storage and order readiness), middle mile (order transport to your area), and last mile (delivery to the customer’s door). As the Area Manager II, you’ll be responsible for your department’s safety, quality, productivity, and customer delivery commitments — while simultaneously developing the leadership capabilities of your direct team.

Day to day, expect to run planning sessions, diagnose performance gaps using advanced analytics, and facilitate alignment meetings with senior leadership. You’ll be making data-driven decisions that directly impact millions of customer orders, all while maintaining high engagement across your team. The environment is fast-moving, physically demanding, and variable — noise levels, temperatures, and shift schedules will all change depending on the day and the site.

Benefits and Salary

The base salary range for this Area Manager II position in St. Thomas, ON is $75,000 to $105,000 CAD annually. As part of Amazon’s total compensation approach, the package may also include sign-on payments and Restricted Stock Units (RSUs), with final compensation depending on experience, qualifications, and location. Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.

Responsibilities

The Area Manager II role is a hands-on leadership position that blends strategic planning with operational execution. You’ll be accountable for your team’s performance across safety, quality, and productivity metrics while actively contributing to the broader success of the fulfillment centre. Here’s what a typical scope of work looks like:

• Support, mentor, and motivate your hourly workforce of up to 80 associates, building engagement and leadership capability within your team
• Manage and uphold safety, quality, productivity, and customer delivery standards during every shift
• Collaborate cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and execute plans that meet business objectives
• Diagnose root causes of performance gaps using advanced analytics and facilitate data-driven decision-making that balances competing priorities
• Lead planning sessions and alignment meetings with senior leadership on department-level goals and process improvements
• Implement scalable process improvements that can impact 200+ associates across multiple workflows
• Perform physical duties including lifting up to 49 pounds, pushing, pulling, squatting, bending, reaching, and standing or walking for up to 12 hours during a shift
• Work across variable environments including areas with fluctuating noise levels, temperatures, and outdoor loading departments, and navigate stairs where applicable

Requirements / Skills

Amazon is looking for a candidate who has genuine experience leading large teams in operational environments and who can combine analytical rigour with people-first leadership. The ideal fit will have a track record of driving measurable improvements and working effectively across functions. Here’s what the role calls for:

• 2+ years of employee and performance management experience, with a demonstrated ability to motivate and develop teams
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience in lieu of a degree
• Flexible availability to work varying shifts, including weekends, nights, and/or holidays as required by the business
• Experience with performance metrics and process improvement methodologies (e.g., Lean Six Sigma, Kaizen) — preferred but not mandatory
• Strong analytical skills, attention to detail, and effective communication abilities, including experience with customer-facing or customer service environments
• Experience managing large teams of 50+ members is considered a strong asset
• Background in relevant industries such as shipping/logistics, distribution, manufacturing, hospitality, healthcare, or retail is preferred
• Bachelor’s degree in Engineering, Operations, Supply Chain/Logistics or a related field is an asset

How to Apply

To apply, visit the official Amazon job posting using the link below. Make sure your resume is up to date and reflects your relevant leadership and operations experience before submitting.

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