Vendor Alliances and Delivery Lead – Google – Toronto, ON

Google Cloud is looking for a seasoned operations and vendor management professional to join their team as a Vendor Alliances and Delivery Lead based in Toronto, ON. This is a senior-level role within the American Business Development sales organization, sitting at the intersection of supplier partnerships, business strategy, and customer experience — a high-impact position for someone who thrives on building operational excellence at scale.

In this role, you’ll lead the supplier relationships that drive measurable outcomes for Google Cloud‘s growing business. Working closely with trusted regional vendors and internal teams, you’ll direct Vendor Business Development Representatives (BDRs) to deliver exceptional results while maintaining an outstanding experience for customers and prospects. If you have deep roots in vendor strategy, operational improvement, and cross-functional stakeholder management, this role puts you at the centre of it all.

About the Role: Vendor Alliances and Delivery Lead

This position requires a hands-on leader who can own the full vendor lifecycle — from contract negotiations and capacity planning to performance reviews and process design. You’ll serve as the primary escalation point for vendor performance and relationship issues, meaning your judgment and communication skills will be called upon regularly to navigate complex, multi-stakeholder situations. You’ll be partnering with globally managed service providers and crowdsourcing platforms, so experience in that world is a real asset.

Beyond managing individual vendor relationships, you’ll be expected to take a macro view of the operation — identifying gaps, designing scaled workflows, and driving network-wide improvements that improve quality while reducing cost to serve. Collaboration is essential here: you’ll work cross-functionally and cross-regionally with teams across Google Cloud, requiring strong communication skills and the ability to influence at multiple levels of a large, global organization.

Benefits and Salary

This role comes with a competitive compensation package for Canada-based candidates. Google offers an annual salary range of $170,000–$174,000 CAD, a 20% bonus target, equity, and a full benefits package. Individual pay is determined based on job-related skills, experience, and relevant education or training. Visit Google’s careers page to learn more about their benefits offerings.

Responsibilities

The day-to-day scope of this role spans vendor relationship management, operational design, and cross-functional collaboration. You’ll be accountable for ensuring vendors deliver against business goals while continuously improving the systems and workflows that support them. Here’s what the work looks like in practice:

• Own and manage relationships with vendor service providers, partnering closely with suppliers and internal Google Cloud teams to ensure high-quality output
• Serve as the main escalation point for vendor performance and relationship issues, resolving conflicts with a pragmatic, solutions-oriented approach
• Lead regular business reviews to ensure vendor sites are meeting or exceeding established performance goals
• Identify operational gaps and design scaled workflows and network-wide improvements to continually improve quality of service while reducing cost to serve
• Collaborate with cross-functional and cross-regional stakeholders to overcome operational challenges and align on priorities
• Understand end-to-end processes impacting the operation — including contracting, finances, capacity, and workflows — and support stakeholders through ambiguity

Requirements / Skills

Google is looking for a candidate with a strong foundation in operations, business management, and vendor strategy, combined with the analytical horsepower and communication skills to lead in a complex, global environment. The ideal candidate brings both strategic vision and the ability to execute at the ground level.

• Bachelor’s degree or equivalent practical experience
• 10+ years of experience in operations, business management, and vendor management
• 7+ years of experience using analytics tools or applying project management methodologies
• Vendor strategy expertise, including process improvement, contracting, and commercial negotiations
• Experience managing globally managed service providers and working with crowdsourcing models
• Strong investigative thinking with hands-on experience using dashboards and data to drive decisions
• Proven project management skills, including the ability to define projects, execute within timelines, and navigate ambiguity
• Excellent communication and people management skills, with demonstrated ability to influence across multiple levels and regions

How to Apply

To apply for this position, use the official Google Careers link below. Make sure your resume is current and submitted in English before applying.

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