Technical Account Manager II – Google – Toronto, ON

Google Cloud is looking for a Technical Account Manager II to join their Cloud Consulting team in Toronto, Ontario. This is a mid-level, customer-facing role that puts you at the centre of some of the most complex and consequential cloud transformation journeys happening in enterprise today. If you thrive on blending technical depth with strategic thinking and stakeholder management, this role is worth a close look.

Day to day, you’ll be guiding organizations through their Google Cloud adoption journey — managing timelines, removing blockers, building relationships with executive stakeholders, and making sure that Cloud Consulting engagements deliver real, measurable outcomes. You’ll work across cross-functional teams, partner with Support and Site Reliability Developers, and help shape best practices that scale across the broader Google Cloud partner ecosystem.

About the Role: Technical Account Manager II, Google Cloud Consulting

As a Technical Account Manager (TAM), your mandate is to ensure customers successfully adopt Google Cloud products and services. That means leading implementation journeys, managing executive relationships, planning for major customer launches, and acting as a bridge between the customer’s business goals and Google’s technical capabilities. You’ll own the relationship and the outcomes — guiding both the strategic roadmap and the hands-on execution.

This role demands strong cross-functional collaboration — you’ll regularly work with geographically dispersed teams, channel partners, systems integrators, and third-party developers. Customer advocacy is central to the position: you’ll escalate issues, drive new feature development based on customer needs, and represent the customer’s voice within Google. Strong communication skills and executive presence are just as important here as technical fluency.

Benefits and Salary

The salary for this role in Canada is $162,000 – $166,000 CAD, plus a 15% bonus target, equity, and a comprehensive benefits package. Google’s benefits are well-regarded and include a wide range of health, wellness, and financial support programs. Full details on Google’s benefits can be found on their official careers page.

Responsibilities

The Technical Account Manager II role is built around ownership — owning the customer relationship, the delivery of consulting engagements, and the outcomes that come from them. You’ll need to be equally comfortable in an executive boardroom and a technical deep-dive, driving progress on multiple workstreams simultaneously while keeping customer momentum and cloud adoption on track.

• Accelerate adoption of Google Cloud by leading the full implementation journey, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies
• Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams
• Develop relationships with key stakeholders to understand the customer’s business, build strategic roadmaps, and lead quarterly business reviews and executive sessions
• Plan and coordinate customer events and product launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success
• Guide issue resolution and escalation management, working closely with customers and internal Support teams
• Develop best practices and reusable assets based on learnings from customer engagements to scale Google Cloud adoption through partners

Requirements / Skills

Google is looking for someone with a strong blend of technical credibility and client-facing experience — someone who has navigated complex enterprise environments and knows how to earn trust at the leadership level. A background in cloud operations, technical support, or cloud consulting is essential, and familiarity with modern cloud architecture will set you apart.

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
• 8+ years of experience in a customer-facing role working with stakeholders and driving technical implementations or transformation programs
• Cloud operations experience — including launch/capacity planning, product release management, cloud technical support, escalation management, or cloud consulting
• Experience with public cloud migration — translating business requirements into technical solutions and moving workloads to cloud providers (preferred)
• Cross-functional collaboration skills — experience working with teams, channel partners, systems integrators, and third-party developers to deliver high-impact outcomes (preferred)
• Broad IT knowledge — understanding of networking, IT security, application development, cloud-native architecture, databases, storage systems, or CDNs (preferred)
• Excellent communication and presentation skills — written, verbal, and executive-level, with strong problem-solving and client management abilities

How to Apply

To apply, visit the official Google Careers posting using the link below. Make sure your resume is up to date and tailored to highlight your cloud and customer-facing experience before submitting.

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