Team Leader – Dollarama – Montreal, QC
Location: Montreal, QC | Company: Dollarama
Dollarama is looking for a motivated Team Leader to join their store team in Montreal, QC. As one of Canada’s most recognized retail chains, Dollarama operates fully corporate-owned stores across the country, offering customers consistent value at low, fixed price points. This is a full-time, permanent position with real room to grow.
In this role, you’ll take an active part in the day-to-day operations of a busy retail store — from supervising and supporting store associates to ensuring shelves are stocked and customers leave satisfied. If you’ve got solid retail experience and a knack for leading people, this could be a strong fit.
About the Role: Team Leader
As a Team Leader at Dollarama, you’ll be on the floor every shift, guiding your team and keeping store operations running smoothly. Your responsibilities span staff supervision, merchandise management, customer service, and daily store operations including opening and closing duties. You’ll also play a hands-on role in training and evaluating team members.
This is a dynamic, high-volume retail environment that calls for someone who can juggle multiple priorities, stay organized under pressure, and lead by example. Store safety, cleanliness standards, and strong communication are all central to success in this position. Open availability — including days, evenings, and weekends — is required, with schedules set based on store needs.
Benefits and Salary
Dollarama offers a competitive package for this full-time Team Leader role. Employees receive weekly pay, paid vacation, and Birthday Leave. A retirement plan is also available, along with genuine opportunities for career growth within the organization. Salary varies according to experience.
Job Details
📌 Job Type: Full-Time, Permanent (25+ hours per week)
🏢 Company: Dollarama
📍 Location: Montreal, QC
⏱️ Schedule: Open availability required (days, evenings, weekends)
Responsibilities
The Team Leader role at Dollarama covers a broad range of daily tasks that keep the store functioning efficiently and the customer experience on point. From managing your team to handling merchandise and cash, every shift brings a mix of leadership and hands-on work.
- Lead and supervise store associates, offering guidance and day-to-day support
- Manage store merchandising, including shelf stocking and processing daily shipments
- Ensure customer service standards are consistently met and address complaints promptly
- Conduct manager-on-duty tasks such as managing breaks, time, and attendance
- Implement visual merchandising standards in line with company strategy
- Maintain store safety and cleanliness standards throughout each shift
- Perform cash management and handle store opening and closing duties as required
- Participate in inventory processes and stock management
- Support employee training and contribute to performance evaluations
Requirements / Skills
Dollarama is looking for a candidate who brings proven retail and leadership experience to the table. The ideal person is organized, communicative, and comfortable working in a fast-paced, high-volume store environment with a flexible schedule.
- Minimum 1 year of retail experience in a customer-facing environment
- Minimum 1 year of team management experience in any setting
- Open availability for day, evening, and weekend shifts as needed
- Strong organizational skills and the ability to manage competing priorities
- Demonstrated leadership and communication abilities when working with a team
- Ambition to grow within the company and take on additional responsibilities over time
- Ability to thrive in a dynamic, high-volume retail environment
How to Apply
To apply, use the official application link below. Make sure your resume is up to date and reflects your relevant retail and team management experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Team Leader role at Dollarama in Montreal is perfect for candidates who excel in retail operations, team supervision, and customer service. On your resume, emphasize any experience with staff scheduling, visual merchandising, and cash management, along with your attention to detail and ability to work in a fast-paced environment. If you’ve previously worked in retail supervision or shift management, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like team leadership, retail operations, and visual merchandising that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “maintained store cleanliness standards across 200+ daily transactions”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this opportunity in Montreal. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store formats, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and problem-solving skills. Common questions may include scenarios about handling customer complaints, managing team conflicts, and prioritizing tasks during busy periods. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.