Sr. Sales Training & Development Specialist – DHL – Brampton, ON

DHL Express Canada is looking for a Sr. Sales Training & Development Specialist to join their National Office in Brampton, Ontario. If you’re someone who thrives on building structured learning experiences and guiding new talent through meaningful transitions, this role puts you at the centre of shaping how DHL’s Canadian sales team grows and succeeds.

In this position, you’ll be responsible for designing and delivering a comprehensive onboarding program for new hires and newly promoted employees, while also supporting global training rollouts and coaching existing team members. It’s a role that blends strategy, collaboration, and hands-on facilitation across the entire employee journey.

About the Role: Sr. Sales Training & Development Specialist

The core of this role is building and maintaining an onboarding program that ensures every new or promoted employee integrates smoothly into DHL’s culture and operations. You’ll develop materials from the ground up — welcome kits, training manuals, orientation schedules — and coordinate with Hiring Managers, HR, IT, and other departments to make sure new hires have everything they need from day one. Beyond initial onboarding, you’ll monitor program effectiveness, track key onboarding metrics, and continuously refine the experience.

This role also has a broader coaching dimension. You’ll work alongside the Sales Business & Development Manager and Sr. Sales T&D Manager to support talent progression within the team, provide ongoing guidance to employees during their first months in a new role, and help roll out global training initiatives to the Canadian sales team. Strong cross-functional collaboration and adaptability are key to thriving here.

Benefits and Salary

DHL Express offers competitive compensation packages alongside a range of programs, services, and benefits designed to support employees both professionally and personally. As part of a globally recognized organization ranked the #1 Express Delivery and Logistics Company in the world, you’ll have access to meaningful career development opportunities and a workplace culture built around personal commitment and inclusion.

Responsibilities

This role sits at the intersection of talent development, sales enablement, and organizational culture. Each day involves a mix of program facilitation, cross-departmental coordination, and direct support for employees navigating new roles — all in service of building a stronger, more capable Canadian sales team.

• Design and deliver a comprehensive onboarding program for new hires and newly promoted employees to ensure seamless integration
• Develop and update onboarding materials including welcome kits, training manuals, and orientation schedules
• Coordinate with Hiring Managers, HR, IT, and other departments to ensure all equipment, resources, and system access are in place for new hires
• Conduct training sessions that introduce employees to DHL’s sales processes, tools, and knowledge base
• Monitor and evaluate program effectiveness, making data-informed adjustments to continuously improve the onboarding experience
• Provide ongoing support to employees during their initial months in the company or in a new role, addressing questions and concerns as they arise
• Track and report on onboarding metrics to measure success and surface areas for improvement
• Support the rollout of global training initiatives to the Canadian sales team
• Coach existing ISRs and work closely with sales leadership on new hire progression and talent development
• Foster a positive, inclusive onboarding environment that promotes employee engagement and retention

Requirements / Skills

The ideal candidate brings a strong background in training, coaching, or a leadership capacity — ideally within a sales or logistics environment. DHL values professionals who can manage competing priorities with confidence while communicating clearly across all levels of an organization.

• Proven experience in a training, coaching, or leadership role
• Strong knowledge of sales processes, techniques, and CRM tools
• Project management skills with the ability to handle multiple tasks and deadlines simultaneously
• Excellent communication and presentation skills, both written and verbal
• Ability to work collaboratively with cross-functional teams across various departments
• Proficiency in HR software and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to adapt to a fast-paced and dynamic work environment
• Experience in logistics or supply chain is considered an asset

How to Apply

To apply for this position, use the link below to access the official DHL careers page and submit your application. Have your resume and a cover letter outlining your relevant experience ready before you begin.

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